Head of Customer Success - North America
Sylvera
Customer Service, Sales & Business Development
New York, NY, USA
Posted on Oct 16, 2024
What is Sylvera anyway? 👩👨🌳
Sylvera provides carbon data for genuine climate impact. Our mission is to incentivize investment in real climate action.
Purchasing credits through the carbon markets is one of the most established and scalable ways to channel finance from the private sector to effective climate solutions and work toward societal net zero. Unfortunately, the voluntary carbon markets have been plagued with mistrust and a lack of effectiveness since they’ve emerged – until Sylvera.
To help organizations ensure they're making the most effective investments, Sylvera builds software that independently and accurately automates the evaluation of carbon projects that capture, remove, or avoid emissions. With Sylvera's data and tools, businesses and governments can confidently invest in, benchmark, deliver, and report real climate impact.
Our team is made up of leading minds in climate change from scientists to policy, finance and carbon market experts. We work in partnership with scientific organisations, universities, governments and think tanks to develop and test rigorous and holistic ratings methodologies, leveraging the latest technology. Founded in 2020, Sylvera has 150+ employees across the world with offices in London, New York, Belgrade and Singapore. We’ve raised over $96million from leading VCs like Balderton Capital, Index Ventures and Insight Partners to date.
We’re looking for a mission-driven, senior Customer Success Manager to join our Commercial function and fully own meaningful, strategic enterprise relations for the US market. We operate in an extremely dynamic environment that requires a high level of mental agility, and eagerness to independently own key commercial relationships.
What will I be doing? 👩💻👨💻
- Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
- Owning and maintaining relationships with assigned accounts. You will play an integral role in our ongoing client engagement, beginning with onboarding customers and users onto our platform.
- Acting as a product ambassador, overseeing the adoption and regular usage of Sylvera’s products and services into large Enterprise customers.
- Advising customers on our entire product suite, expanding our footprint by promoting new products and services into large Enterprise customersEnsuring we renew the product and services revenue on healthy commercial terms.
We’re looking for someone who: 🧠💚
- Cares deeply about the climate and ecosystems of the earthIs a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience.
- Has a minimum of 6 years experience working with large Enterprises in a (broadly defined) commercial role.
- Has the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives. Relevant experience may have been gained in Consulting or Advisory, Customer Success, or Account Management roles in a data-focussed, SaaS company.
- Is open to occasional business travel in North America.
- A background in roles with commercial responsibility is a plus.
We’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description
Benefits 💰
- Equity in a rapidly growing startup
- Private Health Insurance and Life Assurance (plus a bunch of other health-related benefits)
- Unlimited annual leave - and encouragement to actually use it!
- Enhanced parental leave
- Up to 20 days paid sick leave
- £500 WFH allowance
- No corners cut in having the best tech to do your job
- Access to Mental Health support via Spill
- Monthly team socials
Location 🌍
Commuting distance to NYC (with access to a NYC based office)
Our Values 🙌
Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.
Stay curious: We keep our focus on the long-term, even if that means short-term challenges.
Do what’s right - even when it’s hard: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.
Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run.
Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact.
What if you’re a partial fit? 🌱
We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.
Equal employment opportunity 🌈
Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
