Cloud Support Engineer
Seqera Labs
Customer Service
Boston, MA, USA
Posted on Saturday, July 22, 2023
*Please Note that LinkedIn requires us to list a specific location. This is a full-time position, mid/ senior level. #LI-Remote: Boston, Toronto (ET) or Barcelona (CEST).
About the role
Are you a cloud specialist, support engineer, or solution architect looking to pivot into a field that's literally redefining our understanding of life as we know it through the intersection of technology and life sciences? If so, your search ends here!
Seqera Labs stands at the forefront of the bioinformatics revolution, changing the way scientists process and interpret data at scale. As pioneers in deploying reproducible and scalable data pipelines across multiple computational infrastructures, our tools accelerate scientific discoveries, enable personalized medicine, and quite literally help to rewrite the code of life.
As a Cloud Support Engineer, you will serve as a technical liaison for our customers, working with the biggest names in Life Sciences to the world's most innovative Biotech startups. You'll use your technical acumen to support customer onboardings, troubleshoot complex issues, ensure the Seqera platform seamlessly functions across our customer's infrastructure, and to guide customers on how to most effectively utilize our products to achieve their goals.
Your mission will be:
Customer Troubleshooting & Support: Resolve complex customer issues involving Seqera's platform, delivering hands-on support around infrastructure, custom pipelines and third-party technology integrations. This involves participating in meetings with customers, managing support cases, and collaborating with Seqera’s Scientific Development and Engineering teams to propose solutions to customer challenges.
Engaging with Diverse Environments: Implement the Seqera product ecosystem across a variety of Cloud platforms and On-Prem customer environments. Leverage deep product knowledge to provide insightful solutions to customer challenges including container orchestration, TLS certificates, DNS resolution, network routing, data backup procedures, and business process automation.
Feedback & Advocacy: Convey customer feedback to our Product Management and Engineering teams to help shape our technology roadmap. Advocate for customer needs and contribute to the enhancement of Seqera's solutions.
Documentation & Knowledge Sharing: Contribute to the creation and maintenance of company documentation and knowledge articles, fostering a shared understanding of our products within the team and among customers. Help us create a culture of continuous learning.
Professional Development: Expand your technical skills across multiple domains - including Seqera's platform - through internal training and independent learning. Gain exposure to advanced practices in the realms of cloud infrastructure, container orchestration, HPC, FPGAs, GPUs, and devops, while directly engaging with clients at the cutting-edge of fields such as gene sequencing, protein folding, and cancer research.
We are looking for someone with:
- 4+ years of experience in Support Engineering and/or Cloud Platform Technical Support within an enterprise software company.
- Expertise in implementing complex real-world solutions in public clouds, with advanced skills in at least one of the following: AWS, Google Cloud, or Azure.
- Solid Linux/Unix administration skills with proven experience in system maintenance and problem-solving.
- Hands-on experience with container systems and container orchestration technologies, such as Docker and Kubernetes.
- Practical experience implementing systems in areas of networking, storage management, and authentication.
- Demonstrated ability to analyze and solve problems in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts.
- Excellent interpersonal skills complemented by superior written and oral communication skills; strong proficiency in English is a must.
- A creative and curious mindset with the resilience needed to thrive in a fast-moving startup environment.
Nice to have:
- Bachelor's degree in Computer Science or a related field highly desired, this is a very technical role.
- Proven experience & expertise in GCP and/or Azure are highly desired
- Prior experience using Git
- Exposure to hybrid cloud/on-prem environments and High Performance Compute (HPC)
- Prior experience with bioinformatics or biotechnology.
Why join us?
By learning from and with each other, we ensure our ability to drive innovation and make better decisions toward our mission. Most importantly, our culture provides a genuinely fun, inclusive, and challenging environment that will allow you to grow while making a huge difference in human health and beyond.
What will you find working at Seqera Labs?
- Flexible working hours, and remote-friendly culture.
- International working environment with more than 25 nationalities.
- Passionate & talented team.
- Continuous skills development, including budget for training.
- Team retreats and bonding activities.
- A culture where your opinion is valued and your decisions have a real impact on the industry.
- Excitement of a fast-growing startup in a constantly changing environment.
Great benefits:
- Time off: 20 days for vacations per year, 3 days given by Seqera in December of 2023, and the national/public holidays according to your location.
- Equity
- Private health insurance with United Healthcare, dental with Delta, and vision coverage from Vision Service Plan.
- Private life insurance with Lincoln
- Investment app with Vestwell (401K)
- Home office equipment (valued over 1,000 USD)
- Subscription to Oliva, Mental Health App
- Learning and development budget per year (1,000 USD)
About Seqera
At Seqera Labs we develop software that simplifies complex data analysis pipelines. These pipelines are used for the analysis of data like DNA sequences and fMRI in applications spanning research, agritech and the clinic. Our software enables scientists to create and securely deploy their data applications in the cloud or on traditional high-performance computing infrastructure.
We are the creators and leading provider of open-source workflow orchestration software: Nextflow. We connect data pipelines, cloud infrastructure and enable collaboration across life sciences, healthcare, imaging and machine learning. Nextflow is used by thousands of organizations of all sizes—from startups to large enterprises— to manage their data analysis and get results fast.
From personalized immunogenic vaccines to sequencing-based diagnostics, Seqera's customers are performing the most critical work on this planet. We believe in a future where scientific applications and massive datasets join forces to deliver incredible outcomes.
You should know
Seqera Labs is proud to be an equal-opportunity employer. However you identify or whatever your journey to this point, we welcome all candidates to apply for the position that inspires them. Come join us and help us build a global company that everyone is proud to be part of.
As we scale, we constantly improve our in-office and WFH environments and learn to help everyone have the best setup for our company's success and your personal development, while always keeping the human touch in every aspect of our lives.
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