Customer Success Associate (Enterprise)

Location: Berlin (in-office)

www.lizzy-ai.com

Build the operating system for AI Interviews

lizzyAI is a leading global AI-powered interview platform transforming how enterprises hire. Our mission is to make interviews structured, scalable, and insight-driven through AI.

In less than 2 years, we have moved from early product development to real enterprise traction - working with some of the most recognized companies globally. Founded by German serial entrepreneur Yannis Niebelschütz (CoachHub - 330M$ in funding from Softbank and others) Backed by tier 1 investors like NEA and Speedinvest, we are building a category-defining company.

We are now looking for a Customer Success Associate to help scale our enterprise customer base and ensure world-class onboarding, activation, and retention.

The Role

This is an early-career, high-growth role for someone with 2-3 years of experience, ideally in Customer Success, Account Management, Implementation, or a similar customer-facing B2B role, for someone who wants to work directly with our founder & CEO enterprise customers and grow into a leadership position.

You will be at the frontline of lizzyAI - working closely with customers, product, and engineering to ensure successful rollouts and long-term expansion.

What You Will Do

Enterprise Customer Support & Onboarding

• Support onboarding of new enterprise customers
• Work with global enterprise clients both in Europe and the US
• Guide clients through implementation and activation
• Ensure a smooth and high-quality customer experience from day one

Customer Communication & Success

• Act as a key point of contact for enterprise clients
• Manage day-to-day communication and support requests
• Build strong relationships with customer stakeholders

Activation & Retention

• Drive product adoption and usage across accounts
• Identify risks early and proactively solve issues
• Contribute directly to high Net Revenue Retention (NRR)

Cross-Functional Collaboration

• Work closely with Sales, Product and Engineering teams
• Translate customer feedback into product insights
• Support continuous improvement of the platform and workflows

What You Bring

• 2-3 years of experience in Customer Success, Operations, Consulting, or similar
• Native German and excellent English communication, verbal and written skills (you will be working with some of the largest brands in the US via Zoom calls)
• Customer empathy
• High ownership mindset - you get things done
• Hungry, ambitious, and eager to grow fast
• Comfortable working in a fast-paced startup environment
• Based in Berlin and excited to work 100% from the office
• Bachelor or Masters degree from a top business school a plus

Growth Path

This role is designed as a launchpad into leadership.

Top performers will quickly take on:

• Ownership of key enterprise accounts
• Mentorship of new team members
• Leadership responsibilities within Customer Success

Why lizzyAI

You are not joining a large company to manage tickets.

You are helping build the customer engine of a category-defining AI company.

• Work directly with the CEO and leading global enterprises
• High ownership and real impact from day one
• Close collaboration with founders, product, and engineering
• Clear path to leadership
• Office-based team in Berlin

If you want to work with enterprise customers and help scale the future of AI Interviews, we would love to talk.