🏨 Are you as passionate about hotel operations as we are?

How do we plan to continue growing Flexkeeping, the platform behind great hotel teams? With your help! As a team of passionate hospitality souls, we are on a mission to make the everyday job of people working in hotel operations better, automated, and as prestigious as it once was. We are creating a new era of hotel operations, enabling hoteliers to excel with new operational concepts and deliver incredible guest experiences. If you want to join an exciting and constantly growing company of dedicated and fun professionals changing the face of hospitality, you’re in the right place!

But, first things first 👇🏻

🧑🏻‍💻 About the role

Your primary focus will be strengthening Flexkeeping’s position in the Adriatic region while advising our clients, nurturing relationships, and managing their expectations. You will handle various organizational, administrative, and project management duties. You will strive to deliver impeccable results while travelling extensively and working independently with little or no supervision.

Here are some of the things you will be working on…

👉 Your job duties & responsibilities

• Driving positive customer experiences and boosting satisfaction.
• Building and cultivating strong relationships with key clients and regional hotel executives through proactive engagement, ensuring their continued success and loyalty.
• Gaining strategic insights into key clients' business practices, operational methods, and key personnel.
• Champion increased contract value through targeted upselling initiatives.
• Empowering customer success through tailored action plans.
• Building advocacy among key clients.
• Nurturing existing and developing new business partnerships.
• Responsible for achieving goals, quotas, and managing meeting volumes.
• Maintaining extensive knowledge of current market conditions (in-depth knowledge of the industry).
• Understanding all aspects of hotel operation culture.
• Networking through conferences, industry events, and business meetings.
• Delivering presentations at middle management, general management, and corporate levels.
• Acting as a point of escalation for clients, ensuring consistent delivery of best-in-class service and consultancy.
• Organizing regional Flexkeeping events.
• Identifying new product opportunities.
• Things we think you are good at that make you happy :)

👌 Your qualifications & personality

• Minimum 5 years of Hotel Management experience.
• Communicative and friendly team player with great people skills and IT fluency.
• Excellent written and verbal communication skills.
• Proactive problem solver determined to get things done.
• Fluent in English and Croatian language (additional languages are a big plus).
• Ability to handle pressure and meet deadlines.
• Excellent time management and organizational skills.
• Previous experience with meeting deadlines, goals, and objectives (KPIs).
• Ability to manage workload effectively while travelling, including outside of standard hours.
• Willingness to travel.
• Motivated to keep growing professionally and personally.

🟡 The Culture of Flexkeeping

They ask us: “How did you get recognised as one of the 10 Best Places to Work in Hotel Tech?”

... simple: We are keeping it real! In other words - we want to provide a supportive environment where everyone can be themselves. We want to work with honest, incredible individuals who want to do something big, learn, contribute, and have fun. Business is dull if it’s not fun. But it is also a waste of time if you don’t mean business!

We might be in different places in life. Someone has a family, another person is just out of college, and the third person is a true voyager. Whatever your thing is, we support you as long as we are moving the mountains of hotel operations together, growing the business, and having ridiculous amounts of fun while going at it.

🎉 Perks and benefits of working with us

• Flexible work schedule.
• Remote-friendly, actually remote-first.
• Travelling the world.
• Personal growth - we want you to become bigger and better, all the time.
• Fun team events and team outings.
• Quarterly extra company-wide free “Fri-yays” to relax and do what you love.
• A young, modern working environment full of like-minded people.

Does it sound like something you believe in, too?

Reach out and let’s chat.