Who we are

We are the leading independent e-commerce logistics platform in Europe that provides scalable fulfillment services for e-commerce businesses and fast-growing D2C brands. From warehousing, picking and packing, delivery, and returns management, we take care of the whole order fulfillment process for online shops. By using our solution, retailers get access to a broad network of warehouses across Europe, which are all interconnected via our software. This enables e-commerce retailers to manage their whole logistics with our powerful all-in-one tool, in the fastest and most efficient way possible. As a result, merchants can improve their delivery speed, reduce logistics costs and optimize product availability.

As a scale-up company with several offices across Europe, we are always looking for talented team players who are eager to help us shape the future of e-commerce logistics; and this is where you come into play.

• Develop a thorough knowledge of the byrd products and services to drive up-and-cross selling.
• Collaborating with internal departments to discuss progress and find new ways to improve business and customer needs.
• Maintain accurate customer records, facilitating contract changes and renewals as well as managing the accounts receivables.
• Generate progress reports and account metrics for customers and senior leaders within the organisation.
• Acting as a client advocate with a focus on improving the customer‘s experience and developing initiatives to increase customer satisfaction and retention.

• Fluent in English and Spanish (at least C2 level or native speaker), French is a plus
• Significant experience in a comparable position in account management or sales
• Communication skills, persuasiveness and endurance, as well as creativity and enjoyment in dealing with customers
• Quick perception as well as independent and goal-oriented way of working
• Structured, pragmatic and accurate way of working
• High customer and service orientation as well as a pronounced online affinity
• Reliability, resourcefulness and ability to work in a team
• Self-confident appearance, high level of self-motivation and commitment

This is what is it in for you

• Choose where you work. With a remote working culture & a selection of swanky new offices, you can work from the comfort of your own home or one of our groovy hubs. Save on commute time by working remotely, or join colleagues in our offices & take advantage of the benefits that they have to offer. From beer taps & baristas to foosball tables; these pet-friendly havens allow you to work & interact in a dynamic environment.
• Relocation Assistance. We offer relocation for you and your family (and pets)! We work with top local relocation companies to help colleagues & their families relocate from all over the world. We have helped 20% of our current colleagues to relocate, and take pride in assisting soon-to-be byrdies to make the moving process as pain-free as possible.
• Permanent contracts. We offer full-time, permanent contracts to our colleagues. We hope to be working & growing together for a long time!
• Gym membership package. We want our employees to be healthy, happy, and well-rested. Our work-related activities are diversified; our movement is not. In order to create a balance, we offer Urban Sports Club (Germany, France, Italy, Spain) and MyClubs (Vienna) membership to everyone at byrd.
• Annual public transport tickets. We offer annual public transportation tickets to employees to compensate for the time they spend commuting and as an incentive to opt for the environmentally-friendly way of commuting to our offices. As our first entities were established in Austria & Germany, this perk is only currently available for Berlin & Vienna-based colleagues. Our HR team is working to extend this benefit to our other locations very soon.
• Tech pack and merch. We provide top-quality hardware that you need to help byrd move the needle. To top things off, we also provide lots of merch to our byrdies to keep us all swagged out.
• Regular team events. We are always happy to meet for team lunches or a small break to unwind and have a (virtual) cup of your favorite brew. In addition, team-building and celebratory events are at the core of our social gatherings, bringing colleagues together to celebrate our achievements and growth.
• Meaningful tasks. With us, you will have the opportunity to work on meaningful projects that have a direct impact on our company and our customers. You will have an opportunity to work with a team of experienced and passionate professionals that care for you and your contributions to the team.
• GROW with us. We have doubled in size each year since our inception in 2016 - and plan on continuing this trend. From a small Vienna back office to operating in seven countries, we want you to grow with us as we continue our quest to become the e-commerce fulfillment standard in Europe. Our barrier-free, open style of communication allows both new & tenured colleagues to impact key decisions & have their voices and ideas heard. Let's grow together.

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Last but not least, we are an equal opportunities employer and value diversity. Therefore, we do not discriminate based on religion, skin color, national origin, gender, sexual orientation, age, marital status, or disability. Should you wish to learn more about our company culture and our values, then feel free to check out our team page and our #byrdistheword. page.