Technical Customer Care Specialist
Yokoy
IT, Customer Service
Barcelona, Spain
Posted on Apr 4, 2025
At Yokoy, our vision is simple: empower companies to save money on every dollar they spend. We’re shaping a future where businesses handle their finances efficiently, securely, and compliantly - minimizing manual effort through the power of AI and automation. Backed by world-class investors, trusted by hundreds of global customers, and driven by a team of over 250 exceptional minds, we’re on a mission to revolutionize the way companies manage their spending. But that’s not everything: recently, Yokoy has been acquired by TravelPerk, the hypergrowth global business travel platform, bringing together two best-in-class platforms that are transforming the way companies operate.
Are you excited about working in a fast-paced environment alongside a passionate and ambitious team? Join us on our mission to revolutionize the travel and spend management industry.
As Technical Customer Care Specialist you are responsible for the Level 2 support for our customers. We are a product-driven company and our product is the key factor for our and our client’s success. Taking ownership of the daily requests and concerns of our customers is crucial for our continuous growth.
This is your chance to shape the Customer Care area of a FinTech scaleup and to bring your support knowledge to the next level. We allow you to work with great freedom and creative possibilities.
Your future team
The Customer Success Team is responsible for the entire customer lifecycle after a contract has been signed. We currently work in four areas: Yokoy Solutions, Yokoy Academy, Enablement & Growth and Customer Care/Operations. As a Customer Care Specialist, you will take full ownership of our customers' daily concerns. As part of this, you will work closely with our team members in Onboarding and Engineering to improve our software.
🧑🏽💻 What you'll do:
- You take ownership of triaging incoming Level 2 support requests
- You will interact with our internal engineering team on a daily basis
- You are responsible for tracking-to-resolution of recorded incidents or bugs
- You answer and handle customer inquiries as well as other operational issues
- You act as an internal source of knowledge for the operational use of our tool
⚒️ What you’ll need:
- You have at least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support
- You have experience working with- and supporting technical concepts including APIs and SSO
- You have operational experience with a high turnover of external customer requests and internal clarifications from the team
- You are well-structured and have a detail-oriented approach to work
- Fluency in English and German, additional languages are a plus
🚀 What you’ll get:
- Resources and trust: you own your work and shape things from day one.
- Flat hierarchies: opportunity to work closely with the founders and the leadership team.
- Fast-paced environment: quickly measure and learn about the impact of your work.
- Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced.
- Hybrid setup: we enjoy in-person sessions combined with working from home a couple of times per week if you wish.
- Competitive scale-up package with the possibility to partake in the upside.
- "Work from anywhere" in the world allowance of 20 working days per year.
We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application!
👉🏽 What’s going to happen next: we aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know.
If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Yokoy provides a leading all-in-one solution to automate spend management for midsize and enterprise companies through artificial intelligence (AI). We bring together expense management, invoice processing and the administration of intelligence corporate cards on a single, intuitive platform. As TravelPerk acquired Yokoy recently, the offering will be extended to an end-to-end platform for travel and expenses.
🏢 Established in 2019 in Zurich, Switzerland, Yokoy is trusted by leaders at over 700 of the world’s most forward-thinking companies to help them transform how they spend, by transforming how their people spend their time. Designed to sit at the heart of the modern finance tech stack, Yokoy connects with the leading ERP systems, invoicing platforms, travel booking tools, and other enterprise finance tools to power end-to-end automation and provide complete visibility across the enterprise. Yokoy is backed by leading investors including California-based Sequoia Capital, New York-based Left Lane Capital and London-based Balderton Capital. Currently, Yokoy counts more than 250 employees based in seven locations globally. Yokoy is ISO 9001, ISO 14001 and ISO 27001 certified. Yokoy will be integrated into TravelPerk in the coming months, resulting in a new service offering including an end-to-end Travel and Spend Management platform.
