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Customer Success Manager



Dublin, Ireland
Posted on Wednesday, June 19, 2024
Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!
After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies. Join us as our new Customer Success Manager and help us achieve our goals! 🚀
As a Customer Success Manager at Yokoy, you will play a key role in managing our fast-growing customer accounts along long-term partnerships and generating growth through up-sell and cross-sell opportunities. You will identify new use cases for the digital transformation of our customer companies and support them in realizing the full potential of our Spend Management Solution in the long term.

🧑🏽‍💻 What you’ll do:

  • Manage and expand long-term customer relationships in the DACH region.
  • Proactively develop use cases and strategies to drive account expansion and upsell/cross-sell opportunities with our customers.
  • Increase customer satisfaction by actively collecting feedback, identifying pain points, and proposing improvement opportunities.
  • Run quarterly business reviews (QBRs) and yearly executive business reviews (EBRs) with your enterprise accounts.
  • Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with our SaaS Platform.
  • Negotiate contract renewals with existing customers, ensuring a smooth and successful renewal process.
  • Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
  • Collaborate closely with sales and product teams, providing valuable insights and feedback to drive customer success and product enhancements.
  • Stay updated on industry trends, market developments, and competitors to better serve and align with customer needs.

⚒️ What you’ll need:

  • You’re an accomplished Customer Success or Account Manager with a track record of working in a Software-as-a-Service (SaaS) industry (ideally).
  • Degree (BA/MSc) in business administration, finance, marketing or a related field.
  • You have a strong ability to build and maintain long-term customer relationships.
  • You bring excellent communication and presentation skills, with the ability to articulate complex ideas and solutions to both technical and non-technical audiences.
  • Ideally, you've worked with Enterprise customers before.
  • You have an analytical mindset with the ability to identify patterns, trends, and opportunities for improvement.
  • You are results-driven and customer-focused, with a passion for delivering exceptional service and driving customer success.
  • You’re self-motivated and proactive, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • You are proficient in CRM software and other customer success tools.
  • You are fluent in German and English (both written and spoken); other languages are a plus.

🚀 What you’ll get:

  • Resources and trust: you own your work and shape things from day one.
  • Flat hierarchies: opportunity to work closely with the founders and the leadership team.
  • Fast-paced environment: quickly measure and learn about the impact of your work.
  • Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced.
  • Hybrid setup: we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working.
  • Competitive scale-up package with the possibility to partake in the upside.
  • Work anywhere: we offer up to 6 weeks remote work within the EU.
We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application!
👉🏽 What’s going to happen next: we aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know.
If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Yokoy is an intelligent spend management platform, trusted by modern finance teams to streamline invoices, expenses, and payments. Powered by AI and machine learning, Yokoy automates up to 95% of manual processes.
🏢 Established in 2019 in Zurich, Switzerland, Yokoy is trusted by leaders at over 600 of the world’s most forward-thinking companies to help them transform how they spend, by transforming how their people spend their time. Designed to sit at the heart of the modern finance tech stack, Yokoy connects with the leading ERP systems, invoicing platforms, travel booking tools, and other enterprise finance tools to power end-to-end automation and provide complete visibility across the enterprise. Yokoy is backed by leading investors including California-based Sequoia Capital, New York-based Left Lane Capital and London-based Balderton Capital.