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Partner Success Manager



Amsterdam, Netherlands
Posted on Saturday, May 18, 2024
Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!
After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies. Join us as our new Partner Success Manager and help us achieve our goals! 🚀
As a Partner Success Manager at Yokoy, you play a crucial role in ensuring the success of our service partners and Yokoy’s scalability, and ultimately in driving customer adoption and customer satisfaction. Cultivating partnerships with existing partners and driving mutual growth opportunities is crucial for our continuous growth. Responsibilities of our Partner Success Manager are clustered around three main areas: Partner Recruiting & Onboarding (continuous enablement and certification), Partner Relations and Portfolio Management.

🧑🏽‍💻 What you’ll do:

  • You will develop and execute strategies for partner recruiting, onboarding, continuous enablement, and manage the service partner portfolio.
  • You will be leading service enablement training and coaching, ensuring partners have the necessary tools and resources.
  • You act as the main point of contact for Service Partners, advocating for their needs within Yokoy.
  • You build and maintain strong relationships in order to drive mutual success and growth.
  • You will collaborate with the Partner Manager on commercial topics and ensure high-quality service delivery.
  • You monitor partner project portfolios and provide guidance for successful delivery.
  • You manage the overall Yokoy Service Partner portfolio to meet targets and customer satisfaction.
  • You analyse partner performance metrics to optimise engagement and drive growth.
  • You conduct regular business reviews with partners to assess performance and identify opportunities for improvement.
  • You work cross-functionally with sales, marketing, product, and support teams to align partner initiatives with company goals.

⚒️ What you’ll need:

  • Degree (University/University of Applied Sciences) in business administration, marketing, or a related field.
  • A minimum of 5 years of experience in partner management, customer success management or professional services consulting, preferably in the FinTech space.
  • Proven track record of building and managing successful partnerships, manage senior stakeholders, and achieving business objectives.
  • Strong interpersonal skills with the ability to establish rapport, influence others, and collaborate effectively with partners and internal stakeholders.
  • Excellent communication skills, including the ability to convey complex ideas clearly and concisely, both verbally and in writing.
  • Strategic thinker with the ability to identify opportunities, solve problems, and make data-driven decisions.
  • Results-oriented mindset with a focus on delivering exceptional partner experiences and driving measurable outcomes.
  • Highly organized with excellent project management skills and the ability to manage multiple priorities in a dynamic environment.
  • Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) is preferred.
  • You are fluent in English; other languages are a plus.

🚀 What you’ll get:

  • Resources and trust: you own your work and shape things from day one.
  • Flat hierarchies: opportunity to work closely with the founders and the leadership team.
  • Fast-paced environment: quickly measure and learn about the impact of your work.
  • Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced.
  • Hybrid setup: we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working.
  • Competitive scale-up package with the possibility to partake in the upside.
  • Work anywhere: we offer up to 6 weeks remote work within the EU.
We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application!
👉🏽 What’s going to happen next: we aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know.
If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Yokoy is an intelligent spend management platform, trusted by modern finance teams to streamline invoices, expenses, and payments. Powered by AI and machine learning, Yokoy automates up to 95% of manual processes.
🏢 Established in 2019 in Zurich, Switzerland, Yokoy is trusted by leaders at over 600 of the world’s most forward-thinking companies to help them transform how they spend, by transforming how their people spend their time. Designed to sit at the heart of the modern finance tech stack, Yokoy connects with the leading ERP systems, invoicing platforms, travel booking tools, and other enterprise finance tools to power end-to-end automation and provide complete visibility across the enterprise. Yokoy is backed by leading investors including California-based Sequoia Capital, New York-based Left Lane Capital and London-based Balderton Capital.