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Operations Executive



London, UK · England, UK
Posted on Thursday, July 4, 2024

About YardLink:

YardLink is a marketplace digitising the $1TN construction supply chain industry. We have built a procurement platform that connects contractors with a nationwide network of highly vetted suppliers. It enables customers to source and manage equipment, materials and services through a single platform, no matter the supplier. Saving time for procurement teams, reducing costs for construction sites, and helping businesses meet their sustainability mandates. YardLink has worked with thousands of customers and projects since their launch in 2018, such as Canary Wharf Contractors, HS2 and Battersea Power Station. www.yardlink.com.

About the role:

As an Operations Executive at YardLink, you will play a pivotal role in delivering exceptional customer service to both customers and suppliers. Based in our Holborn office for a minimum of 3 days per week, you will be responsible for linking customers and suppliers nationwide and ensuring effective cost and availability. This position involves active participation in daily stand-up meetings, providing feedback on day-to-day activities, and working collaboratively to meet and exceed customer expectations.

Key responsibilities:

  • Generate and provide quotations to the sales department or directly to customers to secure business
  • Utilise YardLink's Order Management System to determine the best price and availability for customers
  • Handle inbound calls and emails from customers and suppliers
  • Facilitate customer enquiries related to hire queries, deliveries, breakdowns, ETA's, off-hire requests, etc
  • Complete customer requests within assigned Service Level Agreements (SLAs)
  • Advise customers on the best possible products to meet their needs
  • Provide excellent customer service through various communication channels (phone, email, chat)
  • Share product knowledge and information with customers
  • Escalate unresolved issues to the line manager
  • Follow communication procedures and guidelines
  • Go the extra mile to accommodate customers' needs

Skills and qualifications:

  • Personable and attentive
  • Strong verbal and written communication skills
  • Knowledgeable about relevant products and markets
  • Ability to thrive under pressure and collaborate effectively within a team
  • Strong IT skills

Our Values:

  • Be Curious
  • Be Bold
  • Own It
  • Empower Others
  • Care Deeply
  • Build Trust