About Timberhub

Timberhub is an online B2B marketplace built on the belief that the future of the timber trade is digital. The demand for timber is expected to triple over the next 30 years, and climate-conscious countries are turning to wood to meet their climate targets. Leading Startup Investors such as Speedinvest, Creandum & HV Capital, invested >€7M into our Vision. Timberhub aims to redefine the market by connecting sawmills with manufacturers and construction contractors while managing procurement, payments, and transportation of timber materials through its digital B2B marketplace. We’re looking for smart, resourceful, and passionate people to join us as we power the digital trade. If you are a driven, hands-on individual with a passion for delivering high-quality services to customers, we would love to welcome you in our team and revolutionise the timber industry.

Role and Responsibilities for Operations Associate:

Logistics and Order Execution:

• Coordinate and manage the efficient execution of orders from placement to delivery, ensuring timely and accurate fulfillment.
• Collaborate with logistics teams to optimize transportation routes and minimize delivery lead times.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the order process.
• Maintain open communication channels with customers, keeping them informed about order status, delivery schedules, and any potential delays.
  
  
  

Process Optimization:

• Analyze and enhance internal processes related to logistics, order execution, and customer service for increased efficiency.
• Work closely with cross-functional teams to streamline operations and improve the overall customer experience.
• Utilize data to generate reports on order fulfillment, logistics performance, and customer satisfaction.
  
  
  

Collaboration:

• Collaborate with the sales team to align logistics and order execution strategies with overall account goals.
• Liaise with other departments, including sales, purchase, and product teams, to ensure seamless coordination and communication.
  
  
  

What We Offer

• Rapid Growth: 20+ team members in 1.5 years
• People-first Mentality: Flat organization, empowered individuals, celebration of initiatives
• Rewarding Talent: Competitive salaries that value your skills and contributions.
• Well-Being Focus: Monthly wellness stipend for physical activities
• Dynamic Workplace: Amsterdam office and flexible work-from-home options
  
  
  

Timberhub Values

We believe in creating not only a top-notch customer experience but also an empowering team culture, rooted in genuine care, hands-on collaboration, a delightful journey, real ownership and a new level of innovation in the timber industry.

• We care Care is at the heart of everything we do. We work every day as a team to provide the best experience to our customers, make our suppliers more efficient and protect the environment.
• We are hands on As the industry is hands-on, we don't waste time pondering, we roll up our sleeves and get to work. We tackle tasks, no matter how daunting they may seem, and embrace a 'do' culture rather than one of indecision.
• We are owners We want to be known as the team that owns everything to do with timber. As we own the transaction from purchase to delivery, we own projects & goals.
• We innovate We celebrate thinking outside the box, not only in our products, but also in the way we work. We value contemporary ideas and approaches over traditional methods because stagnation is not our style.
• We enjoy the journey Exceptional quality is a natural consequence of enjoying what we do. This journey will happen only once and we should enjoy it!
  
  
  

Ideal Background:

• 2+ years of experience in operations roles, preferably in logistics or order fulfillment.
• Excellent communication and customer service skills.
• Perseverance and an entrepreneurial mindset for problem-solving.
• Track record of exceeding targets or experience in a results-driven environment.
• Proficiency in English, German is a plus.