ABOUT THE TEAM

At Tide Germany, we are transforming SME banking through digital innovation. Reflecting our bold ambitions in Europe’s largest economy, we’re strategically scaling our Marketing, Sales, and Operations divisions to unlock the immense potential of a market with just 5–6% digital penetration.

We're rapidly expanding our presence and seeking talented professionals to join our founding team – offering you a unique opportunity to shape our journey from day one. As a Tidean, you'll collaborate with experts in the fintech space to build and deliver innovative solutions that help small businesses thrive. Join us in revolutionising SME banking and making a lasting impact on business owners across Germany.

ABOUT THE ROLE

We are looking for an exceptional Head of Country Operations, to be both a strategic and operational partner to the Managing Director of Tide Germany, driving key initiatives and ensuring the seamless execution of business priorities. You work hand in hand with the Germany MD on internal and external communication to promote Tide’s growth and brand awareness in Germany.

SOME OF THE THINGS YOU WILL BE DOING:

• Strategic Support: Work closely with the Managing Director to set and track strategic goals, ensuring alignment across teams. Act as a trusted advisor by providing data-driven insights to inform decision-making.
• Performance Management: Constantly track and analyze key KPI’s to support Tide’s success in Germany. Drive business process reviews and assist in planning and delivering growth strategies.
• Organisational Development: Help scale the Tide country organisation, establishing and improving operational processes. Work with various Tide teams to support German operations including opening a Berlin-based office.
• Projects and initiatives: Oversee and coordinate cross-functional initiatives tailored to the German market ensuring close collaboration across global and regional teams. Lead special projects including business case development.
• Market Expansion: Monitor market trends, competitor activities, and regulatory developments in Germany, translating insights into actionable strategies. Support the launch of new products and services tailored to the German market.
• Communication: Prepare internal and external presentations and support PR activities to enhance Tide’s presence in Germany. Represent Tide at external events and act on behalf of the Country Managing Director when required.

WHAT WE ARE LOOKING FOR

• You have 7+ years' relevant experience in a similar role, such as Chief of Staff, Senior Project Manager or Head of Operations, preferably in fintech, consulting, or high-growth environments.
• You have the ability to see the big picture while managing intricate details and ensuring flawless execution.
• Strong analytical skills, with the ability to navigate ambiguity and drive results.
• Exceptional written and verbal communication skills in both German and English
• You’re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch.
• You have very strong project management skills and can foster collaboration with teams outside of your direct control by building strong relationships.
• You have a strong Hands-on-Mentality getting “things done” and you are highly self-motivated.

WHAT YOU WILL GET IN RETURN

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with a EUR 1,000 professional L&D budget per year and ability to access thousands of resources through Learnerbly platform
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.