Senior Product Operations Manager, Payment Services
Tide
ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Product Operations team is managing daily payment processes, and working in collaboration with Product Management to deliver new features. The Product Operations team overseas and is responsible for the “live” production of each product ensuring it’s smooth operation. Positioned at the intersection of Product and Engineering, we enhance the development value stream and ensure swift delivery of new products and features. Our responsibilities include risk management, vendor and partner management, operational setup, business readiness, and post-launch performance monitoring. We aim to scale development capabilities, continually improve the payment experience for our members, and drive revenue growth.
ABOUT THE ROLE
We’re seeking a data-driven Senior Product Operations Manager with a background in Consulting, Operations, Finance, or Technology. As a key member of Tide’s Payments Product Operations team, you will oversee the key payment product in our Germany market. This role involves collaborating with various teams, including member support, financial crime, finance, tech, product, suppliers, and Tide Members. You’ll join a motivated and collaborative team dedicated to helping people achieve their business ambitions while living our values: putting members first, working as one team, and being data-driven.
- Playing a key role shaping Payments Operations in Europe. This role will heavily focus on our Germany market.
- Supporting Product Managers to manage cross functional technical projects.
- Engaging with external partners to agree on SLAs and performance.
- Interacting with VP level and presenting research to internal and external audiences.
- Acting as the voice of the customer. You will wear tide member’s goggles to define a smooth experience.
- Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement.
WHAT WE ARE LOOKING FOR
- You have at least six years of work experience in finance, consulting, technology or operations.
- You are fluent in both English and German. Other european languages are highly valuable.
- You have a good understanding of the financial markets in Europe, and Germany.
- You are organised - can deliver complex projects spanning multiple work streams and functional areas.
- You are responsible - we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed.
- You are proactive - you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
- You have to have a strong attention to detail - you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
- You have excellent written and verbal communication skills in English - you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems.
- You are resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved.
- You are customer-focused and a team player.
WHAT YOU WILL GET IN RETURN
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
- Share options
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-EP #LI-Remote #LI-Hybrid
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
