Department: Member Operations IN

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About You

As an Operations Manager, you’ll be working closely with our Transaction monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues, and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payment and more!

You will report directly to the Lead Ongoing Monitoring and have full ownership and management of all Transaction Monitoring workstream headcount, workload forecasts and performance management. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution.

Some of the things you’ll be doing:

• Own, manage & report all transaction monitoring workstream forecasts and SLAs
• Report the success and efficiency of each workstream to senior stakeholders
• Assess opportunities for efficiency improvements and reduce false positives, working with tech and non-tech teams to implement these changes
• Perform gap analysis and implement best practices from the industry
• In areas without a dedicated QA function, undertaking QA in line with QA/QC policy requirements
• Incident management
• Management of new collaborations
• Dashboard & Reporting
• Vendor/ Partner Management

You’ll be a great fit if you:

• You are an engineer with 5+ years of experience or engineer+ MBA with 2 years’ experience (Mandatory)
• You are competent with using SQL and Excel
• You are an effective communicator with solid reporting skills to technical and non-technical team members
• You have managed the success of multiple work-streams previously.
• You have experience working with complex Financial Crime processes.
• You have a great analytical mind and attention to detail
• You can thrive as a generalist and wear many different hats concurrently
• You have a curious nature and an impeccable attention to detail
• You have worked in finance, consulting, technology or a regulated organisation.
• You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
• You are customer-focused and a team player

What you’ll get in return:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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