Department: Member Operations (IN)

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About You

As KYC Team Lead at Tide, you will be responsible for a team of KYC analysts in India, whose role is to conduct stringent checks and due diligence at the onboarding stage and throughout the customer life cycle, to ensure compliance with AML regulation. The KYC team’s day is busy, processing volumes of new applications, performing limit increase checks and carrying out further enhanced due diligence.

Some of the things you’ll be doing:

• Being the subject matter expert on KYC , corporate due diligence and AML risk and managing a team of analysts
• Helping the Head of KYC in Setting up of the KYC function
• Managing Day to Day BAU activities of team of KYC analysts
• Managing the team of KYC analysts through data driven approach
• Resolving the issues raised by KYC analysts and escalations by stakeholders
• Managing and overseeing individual and team KPIs / OKRs
• Managing Internal stakeholder (Member Onboarding team, Member Support Team, Member accession team, Quality Analysis Team, Audit Team etc.) and External (Members, Banking partners etc.)
• Being the subject matter expert, providing ongoing training and continuous knowledge sharing with the analysts in the team
• Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level
• Helping Head KYC in Creating processes, in accordance with our policies, to ensure that we meet rigorous KYC standards whilst building efficiency where possible.
• Working with Product Owners to build automation and system improvements & operational efficiencies
• Building the team of analysts for KYC India process at initial stages

You’ll be a great fit if:

• You have proven yourself as KYC team leader
• You have 5 to 8 years of experience as a team leader in the domain of KYC preferably in financial services e.g. Banking sector and Fintech
• You have expertise in Risk & AML understanding of merchants
• You have decent product understanding and experience of digital KYC trends, processes, and regulations in India
• You are highly motivated, enthusiastic and driven individual with never say die attitude capable to maintain the morale of team in any situation
• You are good team leader who is decisive, goal-oriented and proactive!
• You are highly data driven and good capabilities in Excel
• You have abilities of forecasting the changes in requirements of operations of team which should be backed up by data
• You are Highly data driven, comfortable setting goals and KPIs, forecasting and planning.
• You have implemented operational efficiencies in your profile and have worked towards automation of processes (e.g., documentation review)
• You have Tech mindset
• You are comfortable with change, ambiguity, debate, conflict.
• You are a Multi-tasker who can manage multiple streams of work concurrently.
• You have proven record of managing various stakeholders (Internal as well as external) to get things done
• You have good communication skills- written and verbal
• You are willing to work in a shared shift pattern
• You are willing to on work weekends or as and when required

What you’ll get in return:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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