Job Title: -Senior Business Development Executive

Location: India

About Tide At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine, and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the Team The Business Development team is a front-line team, focused on converting prospective and existing members into fully engaged Tide Members. Their efforts are instrumental in expanding Tide's member base and ensuring that members fully utilise and benefit from Tide’s comprehensive range of products. Through targeted outreach, strategic follow-ups, and personalised engagement, the Business Development team strives to turn every lead into a satisfied and loyal Tide Member.

About the Role

As a Senior BD Executive, you will:

1. Conversion:
• Speak to members who have been onboarded and tagged as interested in additional product verticals within 48 hours of the initial contact.
• Upsell relevant product verticals, ensuring members understand the value and benefits of these products.
• Build rapport with members, understand their business needs, and provide tailored recommendations.
2. Revenue:
• Drive revenue growth by up-selling additional products and services to existing members.
• Work cross-functionally with other departments to stay informed about upcoming product launches and updates, ensuring you can effectively pitch these to members.
• Maintain a deep understanding of Tide's product offerings and how they can benefit different types of businesses.
3. Member Engagement:
• Provide exceptional customer service, ensuring members feel supported and valued.
• Address member inquiries and concerns promptly and effectively, ensuring a high level of satisfaction.
• Follow up with members to ensure they are fully utilising the products and services they have signed up for, and identify any additional needs.

What We Are Looking For

We are seeking a Senior BD Executive to join our team. We are looking for an individual with the following qualifications, experience, personality traits, and skills:

• Passionate, driven, with a can-do attitude and positivity.
• Excellent written and spoken English language skills.
• Previous customer service or telesales experience.
• Revenue-focused with strong upselling abilities.
• Target-driven with a focus on achieving goals.
• Comfortable with constant change and switching priorities.
• Strong problem-solving skills and a member-first mentality.
• Self-motivated and conscientious, with the ability to make a real difference to the business.
• Ability to listen, learn, and adapt to feedback.
• Experience working in a fast-paced fintech environment is a plus.
• Knowledge of compliance, KYC, AML, and associated regulations is a plus.

What You’ll Get in Return

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a Place for Everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Join Tide and be a part of a dynamic and innovative team, dedicated to empowering small businesses and driving growth in the Indian market.