About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the team

The Risk & Compliance team is our second line of defence (2LOD) at Tide, overseeing risk and compliance across all our global markets. The team covers all risk classes, including information security risk, financial crime risk, conduct risk, and operational risk. It is highly collaborative, focused on fostering a strong culture of compliance, acting as business partners to our first line of defence (1LOD) colleagues, and providing expert and independent oversight.

The operational risk area within Risk & Compliance is the last risk class to be fully developed. This presents a significant opportunity to help shape how we manage operational risk at Tide, leveraging your experience and knowledge of industry best practices. The Head of Operational Risk reports directly to the Chief Risk Officer and is a key member of the Risk & Compliance management team.

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About the role

As the Head of Operational Risk, you will be the global second line of defence (2LOD) lead for this risk class, offering subject matter expertise, advice, and guidance to the business while overseeing first line of defence (1LOD) activities related to operational risk. This role is highly collaborative, involving close work with various 1LOD areas across the business, including engineering, operations, and the people team. You’ll also work with 2LOD risk class leads, quality assurance, enterprise risk management, regional heads of risk and compliance, 3LOD audit, and external stakeholders like our banking partners.

Some of the key responsibilities include:

• Leading our Operational Resilience and DORA readiness and ongoing compliance efforts
• Conducting 2LOD reviews of incidents (both technical and non-technical), performing trend and root cause analyses
• Supporting business continuity planning and disaster recovery efforts
• Assisting with succession planning for key roles
• Forming and leading the Operational Risk Working Group, reporting to the Risk & Compliance Committee, and preparing reports for the board
• Establishing, expanding, and monitoring Key Risk Indicators (KRIs) and risk appetite for operational risk
• Reviewing product risk assessments for operational risk and helping the product team design and build products with operational risk management in mind
• Owning the third-party risk management framework (vendors and strategic banking partners)
• Managing our wind-down and exit plans with key product partners
• Overseeing reconciliation and safeguarding processes
• Providing guidance and 2LOD oversight to the People and Culture team on employee screening

What we are looking for:

We are seeking an experienced Head of Operational Risk who has a strong background in a global technology company. The ideal candidate will have:

• At least 10 years of experience in Operational Risk
• Experience in a technology company and regulated financial services
• A strong understanding of operational risks in a fast-growing, global technology company
• Second line of defence (2LOD) experience, including setting risk appetite, policies, and conducting oversight
• An understanding of regulatory expectations for operational risk management in the markets where we operate, particularly the Financial Conduct Authority (FCA), and ideally also Reserve Bank of India (RBI) and European regulators.

What you’ll get in return:

• Stock Options
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.