Job Title: - Senior Analyst - Payment Operations

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the role

As a Senior Payment Operations analyst you’ll be:

Playing a key role shaping Payments Operations in India. This role will heavily focus on scaling India Payments
Supporting Product Owners to manage cross functional technical projects
Engaging with external partners to agree on SLAs and performance
Interacting with VP/SVP level and presenting research to internal and external audiences
Acting as the voice of the customer and providing Level 3 support to member support.
Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement/optimization.

What we are looking for

You have at least three years of work experience in finance, consulting, technology or operations
You have work experience in the Payments landscape and know the financial market in India.
You have basic knowledge around payments settlements and various regulatory guidelines involved in transactional flow
You are organised – can deliver complex projects spanning multiple work streams and functional areas
You are experienced with Jira and Confluence, and familiar with customer ticketing systems.
You have experience in handling large data sets and have been involved in reconciliation process.
You have basic understanding on how Payment Aggregator/Payment Gateway works.
You are responsible – we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
You are proactive – you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
You have to have a strong attention to detail – you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
You have excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
You are resilient – you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
You are customer-focused and a team player

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.