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Senior Operations Analyst



IT, Operations
Posted on Tuesday, June 4, 2024

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About You

We’re looking for a data-driven Senior Operations Analyst with experience in Operations, Finance, Technology or related field. In this role you’ll become a key member of Tide’s Business Services team which builds, grows and maintains products such as Accounting, Invoicing, Expenses and Payroll. You’ll work alongside experienced product professionals and hand-in-hand with data analysts, Member Support, developers and external parties to drive operational excellence and build strong operational practices within the team.

Some of the things you’ll be doing:

  • Updating and optimizing scalable processes, that are clearly defined and documented
  • Analyzing operational performance, defining appropriate monitoring metrics and understanding the root cause of sub-optimal processes
  • Owning and delivering projects, including cross functional and across various business units.
  • Being a point of contact for our member support team
  • Monitoring and reporting on the performance of existing processes and taking required actions where necessary.
  • Dealing with escalations on product performance

You’ll be a great fit if:

  • You have 3+ years’ experience in a fast-paced environment working with operations, technology, finance, consulting or a related field.
  • You are proactive, resilient and pay attention to details – you’ll need to enjoy the challenge of improving processes and always be on the hunt for the next problem that needs to be fixed!
  • You are organized, systematic and able to collaborate with team members whilst delivering on multiple pieces of work at the same time.
  • You are analytical and see data as a crucial part of decision-making, but know when to stop analyzing and start acting. You can handle business analytical tools, such as Excel, SQL and Looker.
  • You are okay with ambiguity, and enjoy working in a complex, technical industry.
  • You’re a capable communicator: able to get into the details troubleshooting an issue with a technical team one moment, and communicating your work to business audiences in another.

What you’ll get in return:

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
  • Share options

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.