Job Title: Salesforce Admin

Location: New Delhi

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

As a Salesforce Admin you’ll be

Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
Work closely with users to resolve user support tickets.
Work on automations (Flow), to help improve business processes
Identify and gather requirements from users and stakeholders
Support team members and monitor user adoption of Salesforce tools in our organisation
Provide ongoing user training and create training materials as needed

What makes you a great fit:

Be a clear oral and written communicator, able to explain technical issues in non-technical language
Able to prioritise workload and balance BAU tasks with longer term project work
A good problem solver, able to think creatively about ways to tackle user/business requirements
Proven work experience as a Salesforce Administrator or similar role
Salesforce certified administrator ADM 201
Extensive experience in the administration and maintenance of Salesforce systems
Experience of improving UX, e.g. through improving page layouts and use of dynamic forms
In-depth knowledge of Salesforce products and their functionalities
Enthusiasm for Salesforce, and demonstrable commitment to learning about new Salesforce functions, features and releases.
Knowledge of/Experience of working with third party integrations
Knowledge of/Experience of using the AppExchange

Tech stack:

Salesforce
Natterbox
Twilio
ShareFile
Jira/Confluence
GMail/GSuite
Slack

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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