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Product Operations Manager - Rewards



Product, Operations
Posted on Thursday, May 16, 2024

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the team

Reporting into the Lead Operations Manager within Member Engagement Marketing you will form part of an Operations team responsible for the smooth operation of a wide range of global products including Rewards, Subscriptions and Billing, as well as our CRM Marketing function.

Rewards – the global product at the centre of this role – is an in-app experience to encourage customer loyalty and engagement utilising cashback offers, discounts and benefits. The team is focused on the commonality with offers across all markets with a focus on retention, spend and engagement.

About the role

As the Product Operations Manager for Rewards, you will play a pivotal role in ensuring the seamless and scalable release, running and monitoring of our most innovative app-based Rewards experiences across all markets. You will be responsible for optimising processes, managing timelines, and facilitating cross-functional teams including Product, Design, Marketing and Member Support to drive efficiency and successful outcomes for Tide and its Members.

What you’ll be doing

  • Working with Product, Engineering and Member Support to lead the operational readiness of new products and features
  • Owning operational performance as data advocate for the domain: creating, monitoring and analysing dashboards to provide actionable insights and recommendations
  • Collaborating with global marketing teams to gather and distil offer requirements for product development
  • Striving for operational excellence and the continuous improvement of processes and tools
  • Building and maintaining strong relationships with technical and non-technical stakeholders to address concerns and solicit feedback for the Rewards domain across Tide
  • Applying Member First principles to troubleshoot mobile and web applications from the user perspective – you’ll feed the ‘Voice of the Member’ into Product

You’ll be a great fit if:

  • You’ve worked in product, consulting, engineering or start-ups and have 2+ years’ experience in the technology industry
  • You’re logical, and see data as a crucial part of decision making, but know when to stop analysing and start acting
  • You’re proficient in project management with the ability to effectively plan, organise and execute on cross-functional workstreams
  • You enjoy working with data and have experience with business analytics tools such as Excel, Looker (or Tableau/Power BI) and SQL
  • You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear and concise verbal and written communication
  • You thrive as a generalist and can wear many different hats concurrently
  • You relish working in a rapidly changing environment and enjoy working in a complex, technical industry

What you’ll get in return:

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
  • Share options

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.