Who are Tide

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for

A CRM professional with a strong background in CRM management, particularly in subscription-based businesses. A track record of implementing successful CRM strategies that have positively impacted customer retention and lifetime value. Familiarity with subscription business models, understanding of recurring revenue, and knowledge of industry trends and best practices in subscription management. You should have extensive experience with CRM tools, marketing automation platforms, and a strong understanding of data analytics and reporting.

As a Senior CRM Manager - Subscriptions, you’ll be:

• Leading the development and execution of the CRM strategy for subscription products, aligning it with overall business objectives and growth targets
• Provide strategic guidance to the team and senior leadership on CRM best practices and emerging trends
• Manage a team of CRM professionals, fostering a collaborative and innovative work environment
• Mentor and develop team members, ensuring a high level of expertise and efficiency within the CRM function
• Utilise advanced data analytics to refine member segments and personalise communication strategies
• Implement advanced targeting techniques to optimise campaign effectiveness and increase customer lifetime value.
• Implement predictive modelling and analytics to anticipate customer behaviour and proactively address potential churn
• Lead the integration of CRM tools with other business systems, ensuring a seamless flow of data and a unified member view
• Collaborate closely with marketing, sales, and product teams to align CRM initiatives with overall business goals
• Drive cross-functional initiatives to enhance the overall customer experience and optimise subscription revenue
• Develop and oversee customer advocacy and loyalty programs to promote member retention and brand advocacy

What makes you a great fit:

• 7-10 years of experience in CRM management, with a focus on subscription-based businesses
• Experience with subscription billing systems and customer databases
• Proven leadership experience, with a track record of successfully leading and developing high-performing teams
• Expertise in advanced CRM analytics, predictive modelling, and segmentation techniques
• In-depth knowledge of CRM technologies and integration processes
• Strong project management and strategic thinking skills
• Excellent spoken and written English skills
• Excellent communication and stakeholder management skills
• Ability to use industry tools like Iterable, Braze, GSuite, and Jira
• Passion for problem-solving and finding solutions to difficult situations

Our Tech Stack (You don’t have to excel in all, but willing to learn them):

• Iterable
• Segment
• Movable Ink
• Looker

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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