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Onboarding Support Executive

Tide

Tide

Customer Service
Delhi, India
Posted on Saturday, November 11, 2023

Department:Member accession Marketing

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

As a Member Success Executive you’ll be target oriented and passionate about helping small businesses. Working in a fast-paced, ever-changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money.

You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue. Passion, drive and enthusiasm are a must.

Location - Delhi NCR

As a you’ll be target oriented and passionate about helping small businesses. Working in a fast-paced, ever-changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money.

You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue. Passion, drive and enthusiasm are a must.

As a Telesales Executive you’ll be:

  • You’ll be a part of Personal Contact marketing Team and will be responsible for nurturing the member relationship pre-sale
  • The primary objective of the team will be to achieve targets related to Tide India app sign-ups and activations
  • You’ll call our potential members, build rapport with them, understand their businesses and help them complete the onboarding process
  • You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
  • You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You’ll be entirely comfortable with cold calls, cold emails and cold outreach.
  • You’ll spend time coaching them through the setup process and will support them wherever needed; giving them a 5-star service as you welcome them to Tide

What makes you a great fit:

  • You are passionate, driven, have a can-do attitude and are positive!
  • You are a graduate/postgraduate, multilingual and have excellent written and spoken English and Hindi language skills
  • You have previous telesales experience
  • You’re focused on revenue and target driven
  • You are comfortable with constant change and switching of priorities
  • You love to troubleshoot and have a member-first mentality
  • You’re a team player and can complete ad-hoc tasks
  • You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
  • You have the ability to be able to listen, learn and adapt to feedback
  • You may also have some knowledge of compliance, KYC, AML, and associated regulations • You may also have previous experience working with a Fintech or digital bank


Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTech's in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

  • 25 days holiday
  • Additional health and dental insurance
  • Fully covered Multisport card
  • Food vouchers
  • We invest in your development with a 1,000 BGN professional L&D budget per year and up to three L&D paid days off
  • Snacks, light food, drinks in the office
  • Enhanced family-friendly leave
  • Flexible working

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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