Location: India

Department: Financial Services

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

We’re looking for a data-driven Senior Operations Manager, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Savings & Investment Operations and work with teams from across the company - including Product, Tech, Member Support, Financial Crime, Finance - as well as our partners and Tide Members.

As a Senior Operations Manager at Tide you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven.

As a Senior Operations Manager you’ll be:

• Playing a key role in launching new products and building out the operations function for Tide’s newest business unit (with significant commercial ambition!)
• Inputting to Product Managers for manual and automated process and feature design
• Ensuring that impacted Tide and partner functions are operationally ready to support Savings & Investment products and SLAs are in place where needed
• Monitoring SLAs and operational performance, and investigating and resolving deviations with the relevant parties
• Executing manual processes needed to support our products and optimising these for efficiency
• Acting as “level 3 support” providing expertise and working with product and technology to resolve issues
• Acting as the voice of the customer. You will wear tide member’s goggles to define a smooth experience
• Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement

What makes you a great fit:

• You have at least 7 years of work experience in Finance, Consulting, Technology or Operations
• You are organised - can deliver complex projects spanning multiple work streams and functional areas
• You are responsible - we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
• You are proactive - you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• You have to have a strong attention to detail - you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• You have excellent written and verbal communication skills in English - you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
• You are resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
• You are able to balance project based work where there is a lot of change and ambiguity (especially as we release new products) with routine operational tasks that need to get done, and done consistently (to support products that are already live)
• You are customer-focused and a team player

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Share Options

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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