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Head of Product, Transaction Monitoring



United Kingdom · Remote
Posted on Saturday, September 30, 2023

Location: London, Remote

Department: Product

About Tide

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for

Tide is seeking a visionary Head of Product, Transaction Monitoring to lead our efforts in developing cutting-edge solutions to combat fraud and non-fraud financial crime across our product portfolio of accounts, cards and acquiring. We are significantly stepping up our fraud controls especially around APP Fraud and continuously improving our non-fraud controls in Sanctions, Money Laundering, Terrorist Financing, Tax Evasion, Modern Slavery and Money Mules. We are strong believers in machine learning and AI, in using the comprehensive data we have, and are aiming to deliver high experience automated solutions. This is a senior role, in which you will be responsible for defining the strategic direction of our Transaction Monitoring product suite globally, overseeing its development, and ensuring that Tide remains at the forefront of the industry in terms of compliance, security, and fraud prevention. You will report to Tide’s Director of Operations, Transaction Monitoring, as part of Member Operations.

As a Head of Product, Transaction Monitoring you will:

  • Own Product Strategy: Develop and execute a comprehensive product strategy for Transaction Monitoring, aligning it with Tide's overall business goals and customer needs.
  • Lead and mentor a team of product managers, designers, and engineers, fostering a culture of innovation, collaboration, and accountability.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies related to prevention and compliance.
  • Oversee the end-to-end product development lifecycle, from ideation and design to development and release, ensuring that products are delivered on time and within budget.
  • Ensure that Tide's Transaction Monitoring products comply with all relevant regulations and industry standards, working closely with our compliance and legal teams.
  • Advocate for user-centric design and research methodologies to ensure that our products meet the needs of our customers while mitigating financial risks effectively.
  • Collaborate closely with cross-functional teams, including engineering, data science, customer support, and marketing, to drive successful product launches and ongoing improvements.
  • Establish key performance indicators (KPIs) and regularly analyse product performance data to make data-driven decisions for product enhancements and optimization.
  • Manage the budget for the ongoing product team effectively, allocating resources to meet strategic objectives.
  • Communicate product plans, progress, and achievements to executive leadership, investors, and other stakeholders.

What makes you a great fit

  • Proven track record of at least 8 years in product management, with a strong background in transaction and other ongoing monitoring or FinCrime more broadly prevention in technology-driven businesses and with an international remit.
  • Deep Domain knowledge of the product solutions that support transaction and other ongoing monitoring is a must; ideally with some exposure to the UK.
  • Experience managing and leading cross-functional product teams across multiple locations and countries.
  • Strong strategic thinking and analytical skills with the ability to drive product strategy and roadmaps.
  • Excellent communication and stakeholder management skills.
  • Familiarity with regulatory frameworks in the fintech and banking industry.
  • Bachelor's degree in a related field, with an MBA or relevant certifications being a plus.
  • A passion for innovation, fintech, and making a positive impact on the financial services industry.

What you’ll get in return

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. Tide is a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, you can work from a different country for 90 days of the year.

In terms of benefits you’ll get:

  • A competitive salary
  • 25 days holiday with the option to take 5 extra days of unpaid leave per year
  • 3 days paid volunteering or L&D time off per year
  • Personal L&D budget of £1,000 professional L&D budget per year
  • Group Life Insurance, Vitality Health and Dental Insurance
  • Pension contribution
  • Spacious brand-new office in Liverpool street with an all-day snacks bar
  • Enhanced family-friendly leave
  • Mental health platform
  • Work from home budget
  • Team socials - virtual and physical events
  • Sabbatical Leave

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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