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Ongoing Monitoring Team Lead



Delhi, India
Posted on Tuesday, September 12, 2023

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

As Ongoing Monitoring Team Lead at Tide for India business, you will line manage a team of analysts within our first line of defence. This includes managing their day-to-day activity and taking responsibility for their personal development, whilst managing the overall workload of the team. You will also provide Management Information to the senior management where necessary. The team you manage will operate 7 days a week.

You will review the processes, ensuring they are of the highest quality, and support investigations for more complex cases. Where required, you will advise and guide analysts on cases, conduct assurance on a variety of processes within Ongoing Monitoring, and suggest improvements to existing controls and processes where you see fit. Where necessary, you will conduct typology reviews. You will work closely with other stakeholders at Tide such as the Head of KYC, and Member support.

As a Ongoing Monitoring Team Lead you’ll be:

  • Owning and managing the ongoing monitoring workstreams and forecasts
  • Ensuring all SLAs are met to provide the best service possible for our members
  • Reporting the success and efficiency of each workstream to senior stakeholders
  • Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non tech teams to implement these changes
  • You will be comfortable with data - you don’t need to be an expert, but you’ll be comfortable enough with a spreadsheet and dashboards
  • Being the subject matter expert on ongoing monitoring, due diligence and AML risk and managing a team of analysts
  • Managing day to day BAU activities of team through data driven approach including but not limited to assigning cases, managing rosters and team leaves, ensuring adherence to SLAs, setup new processes basis business need
  • Resolving the issues raised by analysts and escalations by stakeholders
  • Managing and overseeing individual and team KPIs / OKRs Managing Internal stakeholder (Member Onboarding team, Member Support Team, Member accession team, Quality Analysis Team, Audit Team etc.) and External (Members, Banking partners etc.)
  • Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level
  • Assisting in creating processes, in accordance with our policies, to ensure that we meet rigorous standards whilst building efficiency
  • Working with product owners to build automation and system improvements & operational efficiencies

What makes you a great fit:

  • You have 5+ years of experience as a team leader in the domain of ongoing monitoring preferably in financial services e.g. Banking sector and Fintech
  • You have decent product understanding and experience of digital KYC/ AML/ fraud trends, processes, and regulations in India
  • You have experience in analyzing transactions across a variety of payment types to look for signs of financial crime including fraud, money laundering and terrorist financing
  • You have a fair understanding of PEP/ Sanction screening and adverse media checks
  • You have strong understanding and experience of CDD and EDD processes in Indian context
  • You are highly motivated, enthusiastic and driven individual capable to maintain the morale of team
  • You are good team leader who is decisive, goal-oriented and proactive Excellent in advanced excel
  • You have implemented operational efficiencies in your profile and have worked towards automation of processes (e.g., documentation review)
  • You are a multi-tasker who can manage multiple streams of work concurrently
  • You have proven record of managing various stakeholders (Internal as well as external)
  • You have good communication skills- written and verbal
  • You are willing to work in a shared shift pattern
  • You are willing to work weekends or as and when required

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities
  • Stock Options

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.