Department : Member Operations (IN)

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

About You

As an Ongoing Monitoring Analyst, you would be working on being the first line of defence in our battle against financial crime. You’ll be responsible for monitoring a variety of transaction types across our customer base. This role is an important part of our monitoring and helps identify any suspicious activity that requires further investigation.

Some of the things you’ll be doing:

• Analyzing transactions across a variety of payment types to look for signs of financial crime including fraud, money laundering and
  terrorist financing
• Sanctioning and screening some payments
• Developing and seeking ways to improve tools and process for transaction analysis
• Reviewing transaction alerts, spotting inconsistencies and escalating accounts with financial crime concerns
• Using a variety of tools to analyse transactions in different ways, including thematic reviews
• Being responsible for different operational activities as per requirements
• Working a shared shift pattern
• Willing to work weekends as and when required
• Using interpersonal & great communication skills to interact with many of Tide’s internal and external stakeholders and take
  initiative in a very busy, and always changing work environment
• Resolving member queries in a timely manner by contacting members through the in-app chat, email and through the phone
• Responding to queries from internal teams and working with them closely

You’ll be a great fit if:

• You have good eye for detail to be able to identify suspicious activity amongst transaction data
• You have 2 - 4 years of experience working in AML and transaction monitoring in India, preferably in a highly regulated environment
• You have strong understanding and experience of CDD and EDD processes in Indian context
• You have professional work experience, preferably in financial services e.g. Banking sector and Fintech
• You have inclination towards asking right questions with problem solving attitude and always looking to make process leaner and robust
• You have an analytical mind – able to digest large data sets and spot patterns and trends with ease
• You are a quick learner, explorer, multitasker and flexible with work profile
• You have exceptional communication skills – written and verbal – to communicate with the clients and company stakeholders & regulatory bodies if required
• You are organized and able to remain calm under pressure
• You are able to carry out multiple different tasks and stay organized while doing so
• You are a problem solver and willing to share your solutions

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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