Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

You are an ambitious operator, with experience articulating and delivering excellence in fast-moving environments. You are a capable analyst and problem solver, able to identify solutions and frame problems from raw data. You are a self-starter, able to assist prioritising competing objectives, and take responsibility for delivering value with a high level of autonomy. You strive for operational excellence through performance management and the continuous improvement of processes. You are an effective communicator, capable of managing a range of internal stakeholders.

As an Senior Operations Manager, you will report to Head of Operations (Growth Marketing) and have the opportunity to optimise the onboarding experience for our customers and drive conversion growth with a variety of product professionals, marketers, data analysts, operations managers, and senior stakeholders at one of the fastest-growing fintechs in the UK.

As a Senior Operations Manager you’ll be:

• Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations.
• Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes.
• Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution.
• Be the essential link between marketing and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion.
• Building, optimising and advocating for scalable processes that are clearly defined and documented.
• Owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects.
• Manipulating data using Excel and other visualisation tools to provide actionable insights -- you’ll have a way with numbers.
• Working with the Operations Lead and Head of Operations on defining operational strategy.

What makes you a great fit:

• You have 3+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, Operations Manager, or Lawyer
• You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups.
• You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting.
• You thrive as a generalist and can wear many different hats concurrently.
• You are proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved.
• You are customer-focused and a team player.
• You are okay with ambiguity and enjoy working in a complex, technical industry.
• Previous experience in an analytical role (consulting, banking, or professional services) is advantageous.
• Ability to speak French and / or German are a plus

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days holiday
• Additional health and dental insurance
• Fully covered Multisport card
• Food vouchers
• We invest in your development with a 1,000 BGN professional L&D budget per year and up to three L&D paid days off
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Flexible working

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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