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Program Manager - Financial Services



Accounting & Finance, Operations
Hyderabad, Telangana, India · Remote
Posted on Monday, May 22, 2023

Internal Job Title : Operations Manager

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

As an Operations manager, you will report to the Director of Acquiring and have the seniority to build a team and function underneath you. You’ll work alongside experienced product professionals and hand-in-hand with data analysts, Member Support, developers and external parties to drive operational excellence and build strong operational practices within the team.
You’ll be a seasoned operator, with experience articulating and driving operational excellence for consumer products. You’ll be a highly capable analyst and problem solver, able to find solutions and define problems from raw data. You’ll be a self-starter, able to deal with ambiguity and take responsibility for a significant area of the business with little supervision. You’ll be an effective communicator, capable of managing a range of internal and external stakeholders

As a Operations Manager you’ll be:

  • Building and optimising scalable processes, that are clearly defined and documented
  • Analysing operational performance, defining appropriate monitoring metrics and understanding the root cause of sub-optimal processes
  • Management vendors: both monitoring non-financial performance and metrics, and escalation of issues
  • Owning and delivering non-technical projects, and supporting Product Managers to manage cross-functional technical projects
  • Working with the Director of Acquiring on functional strategy and planning

What makes you a great fit:

  • You have 5-7+ years’ experience in a fast-paced environment, with at least 2 leading operational excellence for consumer products, as a Senior Operations Manager or similar.
  • You have worked in the Financial Services sector with exposure to various dimensions of regulatory compliance and risk management including Anti-Money Laundering Laws, Know-your-customer and credit risk. Candidates with Merchant acquiring experience is a plus.
  • You are organised, systematic and able to manage team members whilst delivering on multiple pieces of work at the same time.
  • You enjoy working with data and are fluent in business analytical tools: Excel, SQL and Looker; and have a good understanding of RESTful APIs and web services.
  • You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting.
  • You are resilient, willing to spend the time it takes to discover where a problem lies and not stop until it's solved.
  • You are okay with ambiguity, and enjoy working in a complex, technical industry.
  • You’re a capable communicator: able to get into the details troubleshooting an issue with a technical team one moment, and communicating your work to senior audiences in another.
  • You have graduated with a STEM/Economics/Finance degree; previous experience in an analytical role (Consulting, Banking) is advantageous.

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities
  • Stock Options

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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