Contract: Permanent

Department: Partner Credit Services

About you

We’re looking for an experienced Head of Product with previous experience in the B2B market to help us build the platform that connects mirco and small businesses with the funding that they need. The successful candidate will work as part of a team that embraces our ambition to support the UK’s SMEs and help as many customers as possible get the right finance, through effective technology and human conversations.

We are looking for a Product leader to drive the transformation of the team as we continue to scale our technology and accelerate our growth. We are digital first, with the human touch. You’ll be familiar with key customer needs, key players, and market dynamics. You have previously built and led a team of senior product managers.

You’ll have extensive expertise working in collaboration with key stakeholders across the organisation – including engineering, marketing, product design, data, operations, finance – to ensure alignment and support for growth initiatives.

Ultimately, you’ll make sure we have the product capability and capacity to deliver on ambitious growth plans for our products.

Some of the things you’ll be doing:

• Developing strategic product positioning, value proposition and messaging informed by user research, market insights, and product understanding to deliver for our member’s needs.
• Leading, mentoring, and developing a growing team of experienced product managers
• Using deep product knowledge of partner credit to identify specific opportunities to drive positive results (eg: where do customers drop off in the funnel, what can be done to address this, what gaps exist and how can we close these?)
• Working with business, product, sales, product design, engineering, and marketing channel teams to scope the market opportunities in existing and new markets, develop product positioning, and define the go-to-market plan.
• Managing the internal stakeholders and their requirements along with your vision for the product
• Defining the best approach for Funding Options to launch new features and products. Create a tested model for channels, positioning and effort. Define and track the right success metrics.
• Collaborating closely with Product Managers to help inform and guide product roadmaps utilising feedback loops from members, external research and data driven insight.
• Taking the product roadmap from single feature launches to a holistic, strategic proposition.
• Define the sequences of features under the overarching proposition to increase the speed to benefit for our customers and Tide’s members.
• Partnering with growth and engagement Marketing teams to define, execute and scale marketing strategies and tactics across channels to achieve objectives.
• Collaborating with cross-functional teams at Tide, execute campaigns that drive awareness, adoption and engagement on an ongoing basis.
• Applying data and research to every decision you make, and ensure this discipline is followed by all stakeholders at every point

You'll be a great fit if:

• 10+ years track record of growing successful, customer-centric digital products in a fintech or fast growing technology company
• A strong people leader, able to build a great team environment working with globally distributed teams with deep expertise in their subject areas
• Proven track record in mobile user activation and monetization, with extensive know-how in pricing, bundling, tiering, and subscription models
• A great communicator, able to convey your ideas in a structured and persuasive way to a broad range of stakeholders
• A deep understanding of product development processes using OKRs and agile frameworks
• An extreme commercial focus, with prior experience of setting ambitious goals, delivering KPIs and achieving revenue targets for your area.
• You’re data driven, commercially savvy, passionate about metrics, and open / honest about how your work is performing — and driven to continuously improve it
• You’re passionate about learning every day and sharing your knowledge and experience every day
• Genuinely excited about supporting small businesses, in the UK and in global markets!

Who are Tide

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 120 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London - UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad - India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What you’ll get in return

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Flexible working options

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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