• Monitoring Ongoing Monitoring Analysts’ adherence to key processes
• Conducting effective coaching sessions to share feedback on the QA audit
• Providing feedback to the associates
• Generating QA reports
• Achieving the sampling plan target which is allotted to you
• Conducting monthly Performance Review for each analyst - review performance, share findings, and set goals.
• Working closely with the peers to implement quality strategies and drive the overall project’s performance

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

• You have 2+ years of Financial Crime experience
• You have an experience conducting quality reviews
• You have excellent verbal, written, and interpersonal communication skills in English
• You are a self-motivator and self-starter
• You are focused on quality and customer service
• You have exceptional listening and analytical skill
• You have the ability to multitask and successfully operate in a fast paced, team environment
• You are adaptable to change and successfully set and adjust priorities as needed

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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