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Quality Assurance Analyst OM



IT, Quality Assurance
Hyderabad, Telangana, India · Remote
Posted on Thursday, March 9, 2023

Department: Ongoing Monitoring

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:
You will be monitoring adherence to all Ongoing Monitoring processes at Tide, which will include both card and faster payment monitoring. You will be ensuring that the correct actions are being taken to identify and report Financial Crime concerns. You will assist in creating, developing, and implementing Ongoing Monitoring quality processes and procedures for Tide. You will look to assess technical accuracy, customer service performance, and conformity to company policies and procedures, through sampling of Ongoing Monitoring reviews on a weekly basis to identify training gaps.
You will report to Tides Financial Crime Trainer and sit within the second line of defense indirectly reporting to the Head of Financial Crime, you will be required to produce weekly, monthly and quarterly reports that will be shared directly with senior management including Tides MLRO. You will work closely with the Financial Crime Trainer to advise on areas that need to be improved and what can be done to remove such gaps.

As a OM Quality Assurance Analyst you’ll be:

  • Monitoring Ongoing Monitoring Analysts’ adherence to key processes
  • Conducting effective coaching sessions to share feedback on the QA audit
  • Providing feedback to the associates
  • Generating QA reports
  • Achieving the sampling plan target which is allotted to you
  • Conducting monthly Performance Review for each analyst - review performance, share findings, and set goals.
  • Working closely with the peers to implement quality strategies and drive the overall project’s performance
What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities
What makes you a great fit:
  • You have 2+ years of Financial Crime experience
  • You have an experience conducting quality reviews
  • You have excellent verbal, written, and interpersonal communication skills in English
  • You are a self-motivator and self-starter
  • You are focused on quality and customer service
  • You have exceptional listening and analytical skill
  • You have the ability to multitask and successfully operate in a fast paced, team environment
  • You are adaptable to change and successfully set and adjust priorities as needed

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.