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Customer Support Analyst (Remote fintech)



This job is no longer accepting applications

See open jobs at Telleroo.
IT, Customer Service
United Kingdom
Posted on Thursday, February 8, 2024

Telleroo is looking for a Customer Support Analyst. Are you looking for a role where you are part of a small team and are trusted to manage your own time?

We send billions a year for some of the top companies in the UK like Thriva, Bought By Many, Grind and 1000’s more.

Telleroo is a borderless, HQ-less company, currently, we're a team of 20 in 5 different countries. We’re passionate about payments and keeping things simple for our users.

Our work environment is collaborative, so you're encouraged and welcomed to give your opinion and experiences outside of your role to help other teams!

What to expect from us

  • The small team you will be joining cares most about keeping our new and existing customers happy, while staying compliant with Regulations.
  • We always try to apply the best practices to protect our customers and our firm from Fraud, Money laundering and Regulatory breaches.
  • We care about each other, work as a team, share knowledge, value autonomy, and ownership and having a healthy work culture.
  • We trust you. No micromanaging, No managers, managing managers.

What do we expect from you?

  • Quick Learner who will become an expert in the Telleroo system, running demo’s for new and existing customers.
  • Be the first point of contact for inbound customer queries.
  • Work closely with our product and commercial team, helping shape the future of Telleroo with customer feedback.
  • A self-starter who can make the role their own.

Your Desired Skills (Don’t worry if you don’t match all, full training will be provided)

  • Degree / background in computing or technologty a plus (understanding of SQL helps a lot)
  • 1-2 years experience working in an online customer-facing role.
  • Friendly, honest and fun to work with.

Telleroo Benefits

  • £25,000 yearly salary.
  • Stock options in Telleroo.
  • Fully remote.
  • Brand new Macbook air.
  • Meetups 2 times a year in different countries. (Last 3 have been Portugal, Canary Islands and Greece)
  • Support from a team that wants to help you succeed and continue to grow.
  • Unlimited Holiday.

Interview process (all done online)

  • Call with CEO
  • First interview - Catchup with the commercial team.
  • Second interview - Meet some of the Telleroo Team!

This job is no longer accepting applications

See open jobs at Telleroo.