Surfboard

teamsurfboard.com

Surfboard is a workforce management software designed for support teams, enabling them to optimize operations through integrated forecasting, automated scheduling, and performance reporting. The platform helps organizations identify inefficiencies and unlock profit-driving opportunities by leveraging both human and AI resources. With a focus on real-time management and data-driven insights, Surfboard has demonstrated significant improvements in staffing accuracy, operational efficiency, and agent performance, making it a valuable tool for customer support teams. Recently acquired by Dialpad, Surfboard is positioned to scale further in the market, catering to a diverse range of clients from startups to established enterprises.

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