The partnership between business and government is key to making our communities productive and cohesive, but inefficiency and bureaucracy is currently the norm. We’re using a modern approach to change this.

Our SaaS platform gives businesses a clear view of opportunities to work with the public sector, and the tools needed to manage them. We’re bringing together a massive amount of messy government data to bring clarity and transparency to a space that desperately needs it.

We've seen fantastic traction from industry leading customers such as Salesforce, Vodafone, Microsoft, Civica and others.

Working at Stotles

About this Role & Why We're Hiring

It's go time. Here's why we're looking for you.

We operate in a sector ripe for technological improvement. Our market is hungry for change.

We're hiring a motivated, analytical, and ambitious individual to engage and delight our customers at every touchpoint. Essentially, we want to make a long-term partnership with Stotles a no-brainer for any customer. Our customer base is growing quickly, so we need somebody excited by the opportunity to get in at the ground floor and help shape what Customer Success at Stotles looks like.

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Compensation Range: £40,000 - £60,000 base salary (dependent on experience) with an additional options equity grant

What You'll Do

You'll work closely with senior stakeholders from a portfolio of Stotles' accounts. Whilst continually learning, you’ll be inspired to ask questions and challenge the status quo whilst remaining focused on delivering value for our customers using the Stotles product, ultimately becoming a trusted advisor that delivers the best-in-class service for which Stotles is known.

This role will be responsible for:

Working with Customer key stakeholders to identify their business objectives, agreeing success metrics and defining and executing customer success plans to deliver tangible business value to a) ensure renewal and b) realise expansion opportunities.

Managing key touch-points with priority accounts in their customer journey including onboarding new customers and conducting training sessions, designed to meet the individual business needs of each client to achieve fast time to value.

Identifying and managing key stakeholder’s within each customer base to ensure engagement and product utilisation to support value realisation. Garnering support and escalating when needed to ensure positive outcomes for Customer and Stotles, through correct usage of Stotles product.

Detailed understanding of our client’s industry, strategic business needs and help optimise the usage of our platform to achieve their business goals.

Supporting NRR (net revenue retention) through contract renewals and identifying opportunities for expansion within existing customers.

Act as voice of the customer within Stotles through providing customer feedback and collaborating with the Product and wider Commercial teams to support product improvement.

Maintaining CRM and other systems of record. Reporting and presenting on Customers and your book of business as required eg internal and external review meetings.

Being a team player - collaborating and contributing to making our processes and methods better as we scale.