Be the central point of contact for our existing customers. You proactively maintain and improve relationships with our diverse customer base by having a deep understanding of their issues, needs, and desires and ensure that they will stay engaged long-term.
Be an expert on our product. You provide smooth customer onboardings and know how to consult our customers on the optimal use of our software, thus leading them to success
Identify and seize upselling opportunities at an early stage, making a significant contribution to our sales growth through the development of your customers
Be an important communication interface. As the voice of the customer, you provide valuable strategic input for our product roadmap and stay in close contact with internal departments.

We value diversity - in backgrounds and in experiences!

At Storyclash, we are committed to building a team that represents a variety of backgrounds, skillsets, and perspectives. For us, passion and personality comes before education. We hire people who care deeply about supporting each other's growth and advocate a culture of mutual respect and inclusion.

Additionally, we are looking for someone with:

Strong people skills, communication talent, and a solution-oriented mindset. understanding of their issues, needs, and desires, and ensure that they will stay engaged long-term.
Minimum 1 year of professional experience in customer success (ideally in a B2B SaaS company).
A passion for social media, digital trends and influencer marketing.
Marketing or digital business training is valued for this position
Fluency in German and English. Other foreign languages are an advantage.

What we offer:

The chance to develop yourself in a collaborative environment with flat hierarchies, short decision-making paths and open communication
High degree of autonomy with flexible time management. Home office? Remote work? Workation? All welcome!
Open-spaced office with room for creativity & fun. Plus, a chill-out/fun area to enjoy the occasional after-work beer 🎮
Our legendary Sunny Fridays (+5 extra vacation days) 🌈
A monthly lunch budget, unlimited coffee, drinks and other snacks to keep your spirits high throughout the day
Training & education budget
Awesome team events like company trips, Hackathons, and much more...
Your well-being is our top priority! If there is something that is important to you but is not on this list, please let us know! :)

The minimum base salary is EUR 34,000 gross per year, the package will also include commissions. Your actual offer depends on your skill set and experience.

Department: Customer Success
Locations: Linz
Remote status: Hybrid Remote