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Customer Support Specialist (Part-time) - German Speaking (all genders)

Storyclash

Storyclash

Customer Service
Linz, Austria
Posted on Thursday, February 8, 2024
Customer Success · Linz · Hybrid Remote

Customer Support Specialist (Part-time) - German Speaking (all genders)

Join Storyclash as a Customer Support Specialist and be the frontline hero of our Customer Success team! If you're passionate about helping others, a great communicator and analytical. We want you!

As a CSS at Storyclash you will:

  • Utilize analytical skills to dissect and comprehend complex technical topics, facilitating effective communication and issue resolution.
  • Take care of the communication with clients and prospects via Intercom.Takes care of technical issues addressed by clients via Email.
  • Ensure Customer Imports are performed in the system.Drives the resolution of technical issues reported by our clients.
  • Provide assistance with product and service issues identified by the clients.
  • Escalation of technical issues to the responsible stakeholders.
  • Ensure the proper setup of new customer accounts in CMS once a contract is signed.
  • Share customer feedback onto the product or sales team to improve our service offering.
  • Have a comprehensive understanding of the product and actively work to fill any knowledge gaps as necessary.
  • Support the creation of content pushed in Intercom for special events (holidays, webinars, etc.)
  • Ensure the information from Hubspot & Intercom of existing clients is accurate and up to date.
  • Facilitate customer onboarding processes with bi-weekly webinars to guarantee a comprehensive understanding of the product. Educate clients on key features, functionalities, and best practices, ensuring they can utilize the product optimally.
  • Ensure clarity on product usage by creating accessible resources and documentation. Collaborate with the team to enhance user manuals, FAQs, and knowledge base articles to empower customers with comprehensive product understanding.

    We value diversity - in backgrounds and in experiences!

    At Storyclash, we are committed to building a team that represents a variety of backgrounds, skillsets, and perspectives. For us, passion and personality comes before education. We hire people who care deeply about supporting each other's growth and advocate a culture of mutual respect and inclusion.

    Additionally, we are looking for someone with:

    • Project Management: A high level of attention to detail, ability to organise and plan in advance. You’re able to independently structure your tasks and follow through them.
    • Resilience & Positivity: Cultivate resilience in the face of demanding customer interactions. Maintain a positive attitude to diffuse tension, address concerns, and ensure that each customer interaction leaves a positive impression.
    • Analytical Skills: Proficiency in analyzing and understanding technical topics, facilitating effective communication and problem-solving.
    • Proactivity: Eagerness to take ownership of your tasks and drive them through. You identify problems and build up solutions in cooperation with other company departments. You don’t wait for others to get things, you get shit done.
    • Hungry, Humble and Smart; you have a strong drive to achieve your targets, a curiosity to seek out new knowledge and ways of doing things but you stay grounded knowing there is always more to do and more to learn.
    • Team player: Ability to work in close collaboration with different teams and team members. Able to properly delegate tasks, take ownership and support others when needed.

      What we offer:

      • The chance to develop yourself in a collaborative environment with flat hierarchies, short decision-making paths and open communication
      • High degree of autonomy with flexible time management. Home office? Remote work? Workation? All welcome!
      • Open-spaced office with room for creativity & fun. Plus, a chill-out/fun area to enjoy the occasional after-work beer 🎮
      • Our legendary Sunny Fridays (+5 extra vacation days in July) 🌈
      • A monthly lunch budget, unlimited coffee, drinks and other snacks to keep your spirits high throughout the day
      • Training & education budget
      • Subsidized E-car subscription 🚗
      • Awesome team events like company trips, Hackathons, and much more...
      • Your well-being is our top priority! If there is something that is important to you but is not on this list, please let us know! :)

        The minimum salary is EUR 33,600 gross per year. Your actual offer depends on your skill set and experience.

        Department
        Customer Success
        Locations
        Linz
        Remote status
        Hybrid Remote
        Contact Aelroy Talent Acquisition Lead – People & Operations

        Linz

        Customer Success · Linz · Hybrid Remote

        Customer Support Specialist (Part-time) - German Speaking (all genders)

        Join Storyclash as a Customer Support Specialist and be the frontline hero of our Customer Success team! If you're passionate about helping others, a great communicator and analytical. We want you!

        Already working at Storyclash?

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