We're looking for a senior health coach manager to join our team. If you’re an HCPC-registered dietitian or AfN-registered nutritionist with a strong background in digital health technology, extensive people management experience, and a passion for mentoring and developing junior managers, this could be the perfect role for you. Here, you’ll not only guide and inspire our high-performing team, but also drive forward service improvements through impactful project management initiatives.

In this role, you will:

• Lead the team in alignment with the department's strategy, ensuring consistent focus on delivering exceptional outcomes for our members, across a variety of programmes
  
• Support the professional growth of junior managers, fostering critical thinking and empowering other managers as well as health coaches to excel in their roles
  
• Drive operational excellence through standout skills in operations, data reporting, and project management
  
• Lead cross-functional initiatives, collaborating with other teams at Second Nature to implement innovative solutions that support continuous improvement
  
• Spearhead new initiatives designed to optimise health coaching services and improve efficiency

As a senior health coach manager, you should thrive in a fast-paced environment where you'll need to effectively use technology, and expertly manage competing priorities every day. You’ll be comfortable working at a laptop throughout the day and driving the success of our team of remote dietitians and nutritionists. Together, we're on a mission to deliver world-class health coaching, empowering individuals across all Second Nature programmes to achieve their goals.

In order to develop and maintain a thorough understanding of the SN programme and coaching expertise, you'll manage a small caseload of your own (digital delivery), working directly with members from various programmes.

You’ll also work closely with our growing team of health coaches and health coach managers, as well as our quality and safeguarding leads, and the head of health coaching. You’ll collaborate with teams across the business, including Customer Support, Product, Engineering, and NHS.

At Second Nature, we embrace a hybrid working model to offer flexibility. For those outside London, office visits of at least once per month are required. London-based team members are in the office 1-2 days per week, with the remainder of the week remote work. This structure allows for both collaboration in person and the convenience of remote work, fostering a balanced and productive work environment. Together, we're committed to advancing the field of nutrition and behaviour change science to eradicate type 2 diabetes and obesity.

The Company

Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable – through sustained lifestyle and habit change.

Enter Second Nature.

We’re here to help people take control of their health. By bringing together the latest behavioural science, psychology, technology, and the talents of our incredible team, our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our habit-change programme – delivered digitally through mobile and web apps – helps people to transform their lifestyle, lose weight, and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.

About us:

• We've positively changed the lives of over 250,000 people
• We're rated 'Excellent' by over 7k of our members on Trustpilot
• We're growing extremely quickly & are now a profitable business
• We’re one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health
• We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
• Our team members stay with us for an average of 4.3 years

You can find out more about working with us here and here: https://www.secondnature.io/our-story