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Second Nature Health Coaching Quality Lead

Second Nature

Second Nature

Quality Assurance
London, UK
Posted on Friday, June 7, 2024

If you're an experienced dietitian (HCPC registered) with a vision to oversee and improve the delivery of health coaching at Second Nature, this is the role for you! The successful candidate will be responsible for enabling us to continue to deliver world-class health coaching that empowers individuals to achieve their goals across all programmes at Second Nature.

You'll be responsible for directly reviewing the health coaching delivered by our team of nutritionists and dietitians, and be committed to ensuring the excellence of coaching practices. By leveraging internal review tools and incorporating coaching quality feedback directly from members, this role will provide consistent feedback to individual health coaches to foster their continuous professional development.

You will play a crucial role in identifying key themes and areas for improvement through coaching quality data analysis and regular reporting. You'll use these insights to inform and shape the broader training initiatives within our health coaching department. You should have a passion for, and experience in delivering feedback to support development, and bringing data to life to integrate key themes into preparing and delivering team training.

As we evolve as a company and integrate new methods of delivering coaching services or products, the coaching quality lead will be responsible for the development of innovative processes and tools to evaluate coaching performance, and optimise service delivery.

In order to develop and maintain a thorough understanding of the SN programme and coaching expertise, you will also manage a small caseload, working directly with members from various programmes.

In the role you'll collaborate closely with our team of health coaches, health coach managers and the head of health coaching as well as other teams across the business (i.e. product, engineering, NHS and partnerships) and be an integral part of our forward thinking and dynamic team of professionals. Together, we're committed to advancing the field of nutrition and behaviour change science to eradicate type 2 diabetes and obesity!

At Second Nature, we embrace a hybrid working model to offer flexibility. For those outside London, occasional office visits (at least once per month) are required. London-based team members are in the office 1-2 times weekly, with the remainder of the week offering remote work options. This structure allows for both collaboration in person and the convenience of remote work, fostering a balanced and productive work environment.

If you're interested in an opportunity to be a part of a thriving wellness industry, come and join us on our mission to make healthy living astonishingly easy.

Applicants should be a dietitian registered with the HCPC, have a strong passion for supporting and communicating with other health professionals, excel at managing multiple priorities and be committed to working autonomously to support our team to deliver world-class health coaching.

The Company

Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). What’s shocking is most of this is preventable – through sustained lifestyle and habit change.

Enter Second Nature.

We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our digital habit change programme – delivered digitally through a mobile app – helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.

We’re also one of the few consumer health brands that are also actively commissioned by the NHS to help people living with type 2 diabetes and the national weight management service.

You can find out more about working with us here and here.

Health Coaching

One of the critical components of the Second Nature programme is the Health Coach that supports and guides our members to make sustainable lifestyle and behaviour change. The majority of our health coaching is delivered digitally via written communication, allowing regular contact to help support hundreds of members every step of the way. Areas that our Health Coaches provide support and guidance on are:

  • Nutrition
  • Exercise
  • Sleep
  • Stress
  • Mindset