Junior Customer Support Associate
Second Nature
This job is no longer accepting applications
See open jobs at Second Nature.See open jobs similar to "Junior Customer Support Associate" Speedinvest.We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme.
The role primarily entails:
- Calling and on-boarding people who have been referred to the programme via their GP onto the Second Nature programme.
- Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints.
Details:
- 6-month rolling contract
- Location: Remote working - UK only
- Salary: £22,000 pro rata
- Equipment provided
- Full-time (40 hours) or part-time (20 hours) available
- Full-time option: 40 hours per week - 8 hours per day on 5 days of your choice (Monday - Saturday 9am - 7pm)
- Part-time option: 20 hours per week - 4 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)
- This is a heavily task-oriented role. Therefore, the ideal person really thrives in a high-paced environment. You're able to work to targets and are motivated by them.
- You're a quick learner and you easily adapt to new or changing processes.
- You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
- You have a meticulous approach to the importance of accurate data entry.
- You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
- You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
- You'll be comfortable dealing with sensitive conversations over the phone.
- You're highly empathetic and care about the problems our members are facing.
This job is no longer accepting applications
See open jobs at Second Nature.See open jobs similar to "Junior Customer Support Associate" Speedinvest.