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Technical Solutions Specialist

Rivia

Rivia

IT, Customer Service
Zürich, Switzerland
Posted on Thursday, June 27, 2024

About Rivia

Rivia specializes in AI-Driven Analytics and Data Infrastructure for Successful Biopharma Clinical Trials. Biopharmas are the origin of most new therapies, yet often face inefficiencies and failures in clinical trials due to fragmented data and outdated tools. Our technology offers a real-time, integrated view of data to improve the evaluation of new treatments and trial conduct. Our vision is to become the unified data infrastructure that transforms clinical development lifecycles, bringing new therapies to market more successfully.

In 2 years, we've successfully launched Rivia to multiple Biotechs and are scaling to reach many more. We are seeking a relentless, high-performing BDR to join our team and take an active role in our growing startup.

About Customer Success

At Rivia, our Customer Success team plays a crucial role in navigating clinical trials and integrating our advanced technology into Biotechs processes. We are dedicated to ensuring that our clients achieve their goals and extract the fullest value from our platform. By fostering strong relationships, offering expert advice, and delivering unwavering support, we drive high levels of customer satisfaction and retention. Our commitment to understanding and addressing client needs guarantees a smooth and rewarding experience with Rivia. Joining our team means making a substantial impact on a fast-growing startup and Biotech innovation at large, with ample opportunities for professional growth and career advancement.


The Role

We are seeking a highly motivated and versatile Technical Solutions Specialist to join our dynamic team in Zürich. This role is integral to both our technical operations and customer engagement, requiring a blend of scientific acumen and interpersonal skills. You will be responsible for understanding client needs, facilitating smooth integration of our platform, and contributing to the development of new features and enhancements.

What Excites You

  • A collaborative startup where your work has a direct impact on our customers and the team.
  • A fast-paced environment where you can leverage your technical and interpersonal skills.
  • Playing a pivotal role in client success and satisfaction.

Responsibilities

  • Collaborate with our team to understand clinical trial assessment and monitoring needs, data integration requirements, and customer needs.
  • Utilize Rivia's heuristic-based approach to generate data integration code, mapping third-party vendor data sources to Rivia’s database.
  • Lead customer onboarding processes, set up dashboards, and ensure the smooth integration of client teams into the Rivia platform.
  • Manage client accounts, providing ongoing support and ensuring satisfaction.
  • Work closely with software engineers to contribute to the development of new platform features and enhancements.
  • Troubleshoot and optimize data integration pipelines for accuracy and reliability.
  • Engage in business development tasks, including identifying new opportunities and contributing to strategic planning.
  • Contribute to integration documentation and knowledge sharing to enhance the team's capabilities.

What Excites Us

  • Bachelor's degree in Computer Science, Data Science, Life Sciences or equivalent experience.
  • Strong problem-solving skills and attention to detail.
  • Great agency and proactive mindset with an ability to work both independently and as part of a collaborative team environment.
  • Excellent communication and presentation skills.
  • Passion for technology and a desire to contribute to the growth of a dynamic startup.

Bonus Points

  • Experience in a technical support or solutions specialist role, preferably within the biopharma or healthcare sectors.
  • Proficiency in at least one programming language and data manipulation tools, such as Python, R, SQL, Java, or similar.
  • Familiarity with CDISC SDTM and other clinical data standards (e.g., FHIR, ICD, MedDRA, ATC, WHODrug, LOINC).

Our Values

At Rivia, we are committed to excellence, continuous learning, and the success of both our customers and our team. If you are driven to exceed targets, eager to shape the future of clinical trials, and passionate about making a meaningful difference in the biotech industry, Rivia is the place for you.

  • People First: We believe our customers' success is our success, and our team's success drives our customers' success.
  • Take Initiative: Deliver high-quality results quickly and efficiently.
  • Be Open: Foster an inclusive team environment that encourages tough questions and embraces dissent.
  • Learn Relentlessly: Experiment continuously to discover what works and drive innovation.