About Revio
Revio connects merchants to consumers to power the next generation of inclusive commerce. We are on a mission to become the go-to payment orchestration and revenue optimization platform for global and local enterprises operating in Africa.
Through a single API, Revio localizes merchants’ payment stacks, reduces payment failures, and automatically engages customers throughout the payment journey, to increase conversion, success rates, and retention. We currently serve some of Africa's largest brands in the insurance, banking, telco, retail, and BPO sectors, including Old Mutual, Standard Bank, MTN, and Innovation Group.
We're backed by A+ global investors, including QED Investors, Partech, and SpeedInvest, bolstering our team with industry legends that will help us build a successful multinational company.
Our team join us to make a difference. We’re a team of makers, excited by the opportunity to build a business, not just work for one.
All of our positions are remote, with hybrid options available. You do not have to relocate to join us! We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. If this job description resonates with you, we want to hear from you.
The role
We’re looking for a motivated Enterprise Account Manager to support our clients to get more value from Revio, to facilitate increased customer revenue, retention, and advocacy. In this role you will:
Build relationships with a portfolio of major clients to understand their needs, resolve issues, and identify upsell or new feature opportunities.
Own the post-sale onboarding and support process by acting as a bridge between sales, engineering, and customers, to enable a seamless transition from sales to go-live.
Obsessively monitor client adoption, usage, and billing to ensure accounts ramp up as expected, with the appropriate support and pricing.
Scale contract values through expanding share of wallet and product uptake.
Provide regular reports on progress of accounts and identify any changes in client engagement.
Serve as a communication hub between customers and internal team members, to maintain a strong feedback loop between sales and product. Identify areas where we could assist clients further.
Where relevant, assist customers in the design and monitoring of pilots and proactively manage relationships to optimize conversion and renewal rates.
[In time] Build and manage a team of Account Managers, creating a strong culture and maintaining a high quality bar.
Who you are
A dynamic self-starter who champions the customer and can establish the relationships, systems, and processes to help them succeed.
5+ years of experience in account management in an enterprise-focused company, ideally a fast-paced B2B scale-up.
Strong people skills and influence, with an ability to build and maintain relationships with diverse clients and internal team members.
Excellent written and verbal skills, with the ability to work collaboratively with cross-functional teams and lead presentations to clients
Sharp problem solver with a demonstrated ability to prioritize, self-start, meet deadlines, and contribute under pressure.
Entrepreneurial mindset, thinking from an ‘owner’ mentality about the business and how to support its growth.
Comfortable with ambiguity and ability to manage multiple client accounts and priorities at the same time, contributing under pressure.
Experience in a B2B / enterprise-focused scale-up is required.
Experience in payments / fintech is a plus.
Benefits
Remote / hybrid, flexible working structure
Be part of a world class team with exciting growth opportunities
25 days paid leave
Sponsored learning opportunities up to the value of $1,000 per year
Travel opportunities within and outside of Africa
Contribution to medical aid / expenses
Variable incentive scheme linked to performance
Interested? Reach out to careers@reviopay.com
