Join us on our mission towards a sustainable and green future!

Resourcify is the all-in-one waste management and recycling platform.

We enable companies to gain end-to-end control and transparency of their waste management as we provide them with the right digital toolset and access to our connected network of independent recyclers.

Through the digitisation of daily operations, our recycling platform allows all businesses to manage, track and improve their recycling all while having to deal with less administration work and saving up to 30% of the costs compared to conventional waste management.

Thousands of leading companies - including Hornbach Baumarkt AG, Syntegon Packaging Technology and University Hospital Bonn use our award-winning recycling platform daily!

Join our Resource Revolution!

Your mission:

Resourcify is looking for a Customer Success Manager who takes responsibility for our new customers and makes their onboarding to our software an efficient process and seamless experience. Your job is to work alongside our sales, product and marketing teams to unlock the full opportunity within each customer. The ideal candidate is a high-energy, proactive, go-getter who loves the challenge and is comfortable working in a multi-cultural corporate environment and leading complex sales and implementation processes.

Your responsibilities:

• You’ll partner with the sales team to take-over new customers, get them up and running and supporting them with implementation and usage of our software
• You’ll support in developing onboarding strategies for each customer to ensure an efficient and seamless onboarding experience
• You’ll support in developing training materials and execute trainings for our different user roles
• You’ll be co-owner of our Knowledge Base, the help-center for our customers, and ensure that all new features and improvements are correctly reflected
• You’ll collaborate with our customer support team to ensure all customer requirements are met, also after go-live
• You’ll build strong customer relations to guarantee customer satisfaction and increase customer satisfaction for those who are not yet at 100%
• You’ll be the main contact for our customers and introduce them to new software features and thus generate revenue through upsells
• You’ll strongly collaborate with our product team and feedback new customer requirements to our various Product Managers
• You’ll work with our marketing team to collect valuable customer stories and feedback different marketing initiatives to our customers
• You’ll take initiative to improve Resourcify team practices, tools, and content

What we are looking for?

• 2-3 years experience in project management and upselling B2B tech / in a SaaS company
• Interface between business and development team and thus the ability to speak the language of both worlds
• Customer centric- and entrepreneurial mindset
• Empathy, great communication skills, and a high degree of self-reflection combined with the desire to care for our customers
• Fluent in written and spoken English and German
• A genuine passion for recycling, technology and people

How we appreciate and empower Resourcians:

• We offer you a great working environment: Be part of a fast growing company with fantastic team members.
• We love flexible working: Your times are flexible as you’ll be measured by your success, not by the number of hours you clock in.
• We provide you with extra time to recharge: With our flexible vacacion policy you’ll have 30+ days of vacation to refuel your batteries and enjoy your life besides work. Not enough? You are more than welcome to take more days!
• We are a remote first company and convinced that we can do excellent work from (almost) anywhere: You have the option to work from our central, beautifully equipped office in Hamburg or fully remote within Germany. At the moment we can also offer permanent employment in the following EU-countries: Austria, Denmark, Italy and Spain.
• We love a Workation! You can enjoy temporary remote work for up to 3 months provided that you have access to high speed Internet.
• We thoroughly enjoy each others’ company: Twice a year we come together for exciting company offsites to have fun and foster relationships. In addition, we also plan team events on a smaller scale.
• We provide you with high quality, technical equipment (Laptop) and an additional Home-Office Budget to transform your home into the most enjoyable place to work.
  
  

We celebrate our differences and welcome people from all walks of life:

Resourcify is an Equal Opportunity Employer. We believe in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers.

Not sure if you meet all the requirements, but the role still sounds exciting to you? Then we would be more than happy to receive your application! You might bring something we have not thought of yet and that would make a wonderful addition to the team.

We’d love to hear from you!