As a CRM Trainee in our Marketing department, envision yourself as a creative problem solver with a background in marketing or communications, fueled by a passion for customer communication and a drive to contribute to our overall success.

WHO YOU ARE:

• You completed your university education with a strong focus on marketing and/or communications or have equal work experience
• You have had first experiences/internships in Marketing, experience in email marketing is a plus but not a must
• You are a creative problem solver with strong analytical skills
• You have a passion for communication and you understand how it can improve our customers’ happiness and brand affinity.
• You want to grow fast and take on responsibility
• You care about the world and want to join great colleagues in making a difference
• You are fluent in German and have excellent English skills
• Experience with CRM or Data Management tools is appreciated

WHAT YOU'LL DO:

• You manage all direct customer communication channels across multiple tools and platforms (e.g. email, onsite, messenger, etc.) together with our Senior CRM Managers
• You identify and define relevant existing customer segments and develop targeted promotions
• You work on automating customer communications to ensure the right message reaches the right customer at the right time
• You identify, set up and evaluate A/B tests to improve our Email performance
• You continuously analyze the performance of your channels and derive strategies for the entire customer life cycle
• You coordinate cross-departmentally to generate and plan our communications’ content
• You collaborate with our Customer Service department to make sure our customers are happy