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Customer Success Manager - Enterprise



Customer Service, Sales & Business Development
Vienna, Austria
Posted on Wednesday, July 10, 2024
About Prewave

Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?

At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.

We are already a trusted partner of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team!

We are looking for a Customer Success Manager in our Enterprise Customer Success team to join us on this exciting journey!
Your mission

As our Customer Success Manager at Prewave, you will…

  • Take over clients from sales to take them through the onboarding process for a smooth implementation

  • Accompany our clients through their Proof-of-Concept projects and make sure they have a positive and successful experience with Prewave

  • Help to create an exceptional customer experience with the Prewave product by training users, sharing best practices and optimising customer use to their needs

  • Present the capabilities of our product to clients, thus creating the potential to upsell and grow our bottom line

  • Communicate with our clients, understand their requirements, set up project plans and present results

  • Represent the customers’ best interest in the company, communicate their inputs with the technical team and help to improve our product to reflect customer needs

  • Keep the overview over several projects at a time, monitor their progress and make sure deadlines are met

Your profile

Must haves

  • 2+ years of experience in a customer-facing role, managing enterprise level client portfolios

  • Tech-savviness and ability to work with various technologies and online platforms

  • Familiarity or willingness to work in a high-paced start-up environment

  • Initial experience with project management

  • Very good Excel skills

  • Valid work permit for Austria

  • Fluent English skills and an additional language (either French, Italian or Portuguese)

Bonus points for

  • Fluent German skills

  • Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)

  • Previous experience in technical industry/environment

  • Previous experience or exposure to supply chain environment

  • Previous experience in procurement industry/environment

What we offer you
  • An extensive compensation package
    We are offering an attractive compensation package that consists of a base salary and a performance-based bonus. The minimum OTE (on-target-earning), which is the projected salary (base + bonus), for this role is EUR 42.000 gross a year. The actual compensation package is based on your qualifications and experience.

  • A dynamic team in an open and inclusive work atmosphere
    As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re dedicated to building teams with a wide variety of backgrounds, identities, and experiences.

  • Various opportunities to develop your career within the company
    We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.

  • Opportunity to be part of a highly innovative Austrian tech startup
    We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.

  • A family-friendly environment
    We offer flexible working hours and home-office possibilities to support a healthy work-life balance.
About us
We, at Prewave, take pride in encouraging and ensuring a sustainable, transparent and resilient supply chain for all. In our platform, our clients can utilise several tools to understand, analyse and anticipate any risks coming their way. We are using AI technologies to identify and predict these risks.

Our passion for more ethical business practices carried us to be one of top 10 startups in Austria in 2022 by LinkedIn, the best idea spot in 2023, and #7 in best startups list in Austria in 2024 by Trend Magazine.

We are based in Vienna, Austria, and we already have our first office in Paris. We enjoy our work with our team members from all around the world. We are a huge community from more than 35 nationalities already, and counting!

If you crave to belong to a fast-moving and diverse environment, we are one click away. Let's start chatting!