The Senior Business Development Associate will play a critical role in driving the success of Oze’s customers and expanding our footprint in Rwanda. This position focuses on client engagement, customer acquisition, and collaboration with internal teams to optimize the use of Oze’s LMS and business app. The role combines strategic market development with hands-on support to embed Oze’s solutions within financial institutions and meet the unique needs of Rwandan MSMEs.

Job Responsibilities

• Facilitate seamless onboarding for new bank and MFI clients, ensuring they are fully equipped to use the platform effectively and troubleshoot any challenges they encounter. Support their go-to-market strategies.
• Coordinate and project manage collaborative initiatives with partner organizations, maintaining alignment on goals, timelines, and deliverables.
• Identify and cultivate leads for Oze’s LMS and business app to drive growth, expanding Oze’s reach and influence among Rwandan MSMEs.
• Support go-to-market strategies and launch new products within Rwanda, working closely with internal teams and client teams to ensure smooth execution and high adoption rates.
• Plan, coordinate, and execute events and workshops, managing logistics, vendor relationships, and on-site operations to ensure a seamless and engaging experience for attendees
• Be the voice of the customer for Rwandan entrepreneurs by gathering insights and feedback to inform product and marketing strategies, aiming to achieve success levels comparable to Oze’s results in Ghana.
• Work on-site with a financial institution client weekly to encourage active use of Oze’s LMS, guiding their team on implementation best practices and maximizing the platform's benefits.

Minimum Requirements and Skills

• A genuine passion for solving challenges with and for MSMEs.
• At least 3 years of experience in business development, account management, product, or customer success within financial, tech sectors, or other relevant sectors.
• Strong understanding of the financial services landscape in East Africa; experience working directly with financial institutions is a plus.
• Proficiency in data analysis tools and Excel to track and interpret key performance indicators.
• Proficiency in Hubspot or comparable CRM platform to manage customer interactions, track sales pipelines, and provide customer service.
• Ability to build strong client relationships, balancing rapport with results-driven interactions.
• Flexibility and efficiency working within a cross-cultural team and a fast-paced environment.
• Excellent verbal, written, and visual communication skills to represent Oze’s solutions and mission effectively.