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Senior Deal Desk Manager



Madrid, Spain
Posted on Friday, May 31, 2024

Strength in Trust

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

As our global business expands, seamless operations and consistency are critical. As Senior Manager of Order Management, you'll drive the strategic direction of your region, aligning operational decisions with strategic objectives and balancing customer needs with system functionality.

Your Mission

  • Lead and empower a dynamic team, fostering innovation and efficiency to align with global objectives.
  • Champion collaboration between GTM, Legal, Billing & Revenue Recognition, ensuring consistent operations.
  • Serve as a strategic partner to GTM, providing expertise in deal structure, order operations, and system functionality.
  • Make impactful decisions and encourage a culture of innovation and strategic autonomy.
  • Act as a gatekeeper on behalf of Finance Leadership, reviewing escalations and empowering your team to make decisions.
  • Develop and streamline robust deal processes, identifying opportunities for improvement and automation.
  • Collaborate with the Order Management Director and Corporate Strategy to drive transformation initiatives.

You Are

A strong, strategic leader with a passion for operational excellence. You empower and inspire your team, fostering a collaborative, high-performance culture. You thrive in fast-paced environments, excel at managing escalations, ensuring process adherence, and driving continuous improvement. Your communication skills enable you to effectively engage with stakeholders at all levels, maintaining a customer-centric approach.

Your Experience Includes

  • Bachelor’s degree in Finance, Business Administration, or Accounting
  • 4+ years in Deal Desk or Order Management, or 2+ years leading a Deal Desk or Order Management team
  • Advanced knowledge of Order Management processes, Quote-to-Bill systems, and Salesforce CPQ
  • Experience with standard and non-standard quoting scenarios (e.g., Co-terming, Cancel & Replace, True-Ups)
  • Understanding software contracts and T&Cs, explaining revenue metrics (ARR, ACV, Churn)
  • Excellent communication and business acumen

Extra Awesome

  • Led transformative Quote to Cash initiatives
  • Built reports and dashboards in Salesforce
  • Understanding of CLM Solutions (e.g., Ironclad)
  • Maintained a repository of Quote to Bill business rules and process flows
  • DocuSign experience

Where we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

  • Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
  • Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.


As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.


Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.