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People Services Specialist - Americas



People & HR
Atlanta, GA, USA
Posted on Wednesday, May 15, 2024

Strength in Trust

OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

Reporting to the Senior Manager of People Services—AMER, you will play a crucial role in supporting various people operational processes and contributing to the evolution of OneTrust's People Services Delivery and Operating Model . You will focus on delivering operational excellence and managing processes and critical tasks. With keen attention to detail and a solid focus on compliance, you will oversee administrative functions across the entire employee lifecycle, ensuring efficient, accurate, and high-quality delivery of People Services.

Your Mission

  • Manage end-to-end people operational processes, ensuring smooth execution and adherence to established policies and procedures.
  • Contribute to the evolution of OneTrust's People Services delivery and operating model by identifying areas for improvement and implementing necessary changes.
  • Maintain accurate employee records and databases, ensuring compliance with regulations
  • Support processes across the entire employee lifecycle, including but not limited to onboarding, employee data management, performance management, and offboarding.
    • Support the administration of employee programs, including enrolment, changes, and terminations.
    • Manage processing tasks, such as data entry, verification, and reconciliation.
    • Respond to employee inquiries regarding HR through the ticketing system.
    • Coordinate employee onboarding and offboarding processes, including paperwork, orientation sessions, and exit interviews.
  • Collaborate with cross-functional teams to ensure seamless coordination and alignment of People Services with other departments and initiatives.
  • Stay updated on industry best practices and trends in People Operations, incorporating relevant insights into developing and enhancing processes and systems.
  • Monitor and analyze key metrics and data related to people operations, generating reports and insights to inform decision-making and drive continuous improvement.
  • Support centralizing and standardizing key HR functional processes, policies, and transactions across business units and geographies.
  • Support HR compliance initiatives to align People Operations with regulatory requirements

You Are

  • Minimum of 3 years experience in People Operations / Shared Services environment with expertise in process design, optimization, operational excellence, continuous improvement dedicated role within Shared Services or HR Operations
  • Minimum two years experience with Workday HCM
  • Minimum of 1 year’s experience in US and Canada HR compliance, with a practical basic understanding of compliance legislation, regulatory bodies, and related processes, and expertise in the operationalization of HR compliance processes across registered States
  • Experience in delivering Presentations and Training
  • Proficient level of Excel skills
  • Previous experience with people system implementations & integrations is a plus.
  • Expérience in Matrix Organizations
  • Proven project management skills and solid analytical, consultative, and diagnostic skills; able to make sound, data-driven business decisions.
  • Self-starter, highly motivated, with strong results orientation, ability to manage multiple priorities, work with cross-functional teams, and adapt to changing requirements and environments with limited oversight.
  • Ability to effectively communicate in writing and verbally and strong presentation skills.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range
$67,500$101,250 USD

Where we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

  • Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
  • Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.


As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.


Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.