The Challenge

We are looking for a Manager, Project Management who is passionate about delivering software implementations and building excellent relationships with our customers. As a Manager, Project Management, you will manage a team of Project Management Team Leads who own client engagements and are the internal advocate for your customers.

Your Mission

You will be responsible for key project factors like resources, scope, timeline, deliverables, budget, reporting, and customer satisfaction. You will coordinate across organizations including Sales, Product Management, and Support throughout the project lifecycle.

As a Manager, Project Management you will:

• Oversee project management activities including solution design proposal, budget development, value case assessment, process documentation, and developing project-related communications and plans for enterprise/strategic customer-facing professional service projects (hybrid, deployments, custom SOWs)
• Oversee delivery of accurate project status reporting, covering key milestones, resource capacity, and financial health
• Perform project risk assessments, develop contingency plans, recommend and execute mitigations, as needed
• Look for and implement process improvements including project team engagement, project delivery, reporting, communications and leveraging lessons learned with minimal oversight and ensuring cross-functional collaboration
• Provide leadership, direction, and coaching to team members and delivery teams as required to drive successful project outcomes
• Oversee selection, interview, hiring, and onboarding process for project management resources as required
• Manage and motivate project team members to deliver project objectives by regularly assessing resource needs, removing barriers to success, and providing constructive feedback when needed
• Provide project management leadership and expertise, and support initiatives to develop a comprehensive and sustainable portfolio, project management strategy and set of practices that result in referenceable customers with marketable success stories
• Possess command of project management/continuous improvement methodologies (i.e. PMP, FPX, Agile, Lean, Six Sigma, CBT, etc.)
• Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community
• Direct supervision of a team of Project Managers, ability to drive career planning and growth
• Manage complex and strategic customer relationships by providing project sponsorship
• Ability to handle customer escalations via executive level relationship management and project team leadership
• Deep understanding of Project Budgeting fundamentals and industry standard tools and methods for measuring EAC, ETC, variance analysis and forecasting
• Extra bonus: Experince with Salesforce and/or Financialforce (Certinia) or other PSA systems.

You Are

You are a hardworking and determined individual used to working in a fast-paced and dynamic environment. You’re an independent worker who can solve problems and process information quickly. You can gather customer requirements and lead teams to find process and system-based solutions that will address customer issues. You excel at communication with executive level and project level stakeholders, can translate complex technical concepts into easy-to-understand terms with a consultative approach.