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Senior IT Support Engineer (Hybrid)

OneTrust

OneTrust

IT, Customer Service
San Francisco, CA, USA
Posted on Wednesday, July 12, 2023

Strength in Trust

At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG.

The Challenge

Be part of a global IT Support team in providing world class support to our employees across all their IT needs. You will support the user base and will collaborate with your global team on initiatives.

Your Mission

In this role, you will have an appreciation for technology, fundamental technical skills, and the desire to problem solve and think logically.

You will be managing incoming support tickets for IT systems and equipment, providing proactive support, and resolving matters within SLA timeframes.

You will configure, install, and monitor systems, maintain inventory and assets, participate in document best practices, logging of incidents, service requests and changes.

You Are

You are someone with a passion and curiosity for technology, deep technical skills, and the ability to solve complex problems. You have excellent verbal and written communication skills and the ability to address user needs in a timely and professional manner. The ideal candidate will be a technical resource and mentor for their peers, and will lead key tasks such as managing projects, driving IT service delivery, and documenting best practices and procedures.

This is a hybrid role that will require you to occasionally work on-site at OneTrust’s San Francisco office

Your Experience Includes

  • At least 5 years in an IT Support/Administrator role in a global company
  • Strong experience supporting and troubleshooting Windows and macOS hardware and software
  • Working knowledge of Microsoft Azure AD and Microsoft 365
  • Experience with automation and scripting
  • Experience in a cloud native company supporting SaaS like Salesforce, Zoom, Atlassian, Monday.com, etc.
  • Experience providing support for iPhone and Android devices
  • Familiarity with ITSM ticket tracking tools such as Jira
  • Ability to work collaboratively in a team environment supporting global employees in both in-person and remote settings

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range
$87,000$116,000 USD

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.