As an Onboarding Manager in our Customer Success Team, you will play a pivotal role in ensuring our customers have a smooth and impactful start with our solutions. You will guide new customers through the onboarding process, address their individual needs, and establish the foundation for long-term, successful partnerships.

🚀 Your responsibility

• Customer Onboarding: You will manage the end-to-end onboarding process, ensuring customers quickly adopt and benefit from our platform and services.
• Training and Enablement: Conduct onboarding sessions and trainings to explain our services and digital tools while answering any customer questions.
• Small Account Management: Take responsibility for managing smaller clients, guiding them with check-ins to increase usage of our services and ensuring they maximize the value of their contracts.
• Collaboration with the CS Team: Work closely with the Customer Success, Sales and the Support Team to ensure a seamless customer journey.
• Process Optimization: Continuously improve and refine our onboarding workflows to make them even more effective for our clients and drive automation
• Measuring Success: Track onboarding progress, measure milestones, and ensure customers achieve their goals from day one.

👀 You'll be successful with these skills:

• Customer Focus: You are passionate about building strong relationships and understanding customer needs.
• Communication Skills: You can explain concepts clearly and enjoy engaging and inspiring customers with your outgoing way of communication.
• Proactive Mindset: You take initiative, organize yourself well, and bring fresh ideas to the table.
• Technical Savviness: You are comfortable working with digital platforms and tools and can guide others in using them effectively.
• Team Player: You thrive in collaborative environments and value working together towards shared goals.
• Language Skills: You are fluent in German and English;; additional languages are a plus.
• Optional: Experience: Proven experience in Onboarding, Customer Success, or a similar role—preferably in a digital or SaaS environment.

🤩 What you get:

• Responsibility and creative freedom in your role
• Opportunities to develop personally and professionally
• Free access to the nilo.health app, incl. family support
• Enjoy working abroad for up to 26 weeks per year
• Flexibility to work from home (50%)
• Urban Sports Club membership at a discounted price
• Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
• Regular team and company events
• Bring your dog to work

nilo.health embraces diversity. We strive to create an inclusive workplace where everyone feels welcome, psychologically and physically safe. All applicants will be considered for employment without regard to different ethnic/racial origins, age groups, religions/ideologies, sexual orientations, gender identities, abilities, socio-economic statuses, educational backgrounds, family arrangements and/or any other characteristic.

We would like to encourage you to apply even if the technical requirements cannot be met 100%.

Department

Customer Success

Locations

Berlin

Remote status

Hybrid Remote

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