We are looking for a candidate who can work 20 hours per week (based on a 5 day work week).

• Morning shift: 9.00 am - 1.00 pm (excl. breaks)
• Late shift: 3.00 pm - 7.00 pm (excl. breaks)

Ideally, you can take over the late shift on 2-3 days per week.

🚀 Your responsibility:

• You are the first point of contact for our users and psychologists for questions about our product, scheduling/rescheduling and technical problems
• You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 7.00pm)
• You support users in matching and know exactly to which nilo.expert you have to forward special requests
• You are in constant contact with team members from different departments, especially from our Psychology and Tech teams

👀 You'll be successful with these skills:

• Ideally, you have at least 1+ years of experience in the areas of customer support/ customer care/ user operations
• Your written and verbal communication skills in German and English are fluent
• Working with people is your passion and you love to communicate
• Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users
• You’re extremely customer- and solution-oriented
• You are a great organizational talent and remain calm even in stressful situations
• You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes

🤩 What you get:

• A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
• Responsibility and creative freedom in your role
• Psychological safety onboarding in your first weeks
• Free access to the nilo.health app
• 30 days of vacation per year
• Opportunity to enjoy working abroad
• Flexibility to work fully remotely, in-office, or a bit of both
• Urban Sports Club membership at a discounted price
• Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
• Regular team and company events
• Bring your dog to work, we have office dogs in both the Berlin & Munich location

*Your benefits may differ depending on the location

nilo.health embraces diversity. We strive to create an inclusive workplace where everyone feels welcome, psychologically and physically safe. All applicants will be considered for employment without regard to different ethnic/racial origins, age groups, religions/ideologies, sexual orientations, gender identities, abilities, socio-economic statuses, educational backgrounds, family arrangements and/or any other characteristic.

We would like to encourage you to apply even if the technical requirements cannot be met 100%.

Department

User Operations

Locations

Berlin

Remote status

Hybrid Remote

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